Job Description

Business Operations Partner Support Analyst

Contract: Full Time
Job Level: JL3

About Infosys BPM
Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for clients across the globe. The company’s integrated IT and BPM solutions approach helps unlock business value across industries and service lines. Through business excellence frameworks, process improvement, automation and technology-enabled delivery, Infosys BPM supports clients in improving efficiency, effectiveness and customer experience.
Role Overview
The Business Operations Partner Support team provides insurance back-office and operational support to Client. The role works as an extension of the client team, supporting claims and policy administration, operational coordination, reporting and process documentation while maintaining accuracy, responsiveness and appropriate controls.
Key Responsibilities & Deliverables

Support claims and policy administration activities in line with documented client procedures and agreed service requirements.
Maintain operational trackers, indexes, work queues and supporting records, ensuring information is complete, accurate and current.
Prepare recurring operational, bi-weekly and governance reports and provide clear status updates to client stakeholders.
Support state filing and other administrative activities by gathering information, checking completeness and tracking progress.
Coordinate with client stakeholders and internal teams to clarify requirements, resolve routine exceptions and escalate risks promptly.
Document process steps, business rules, decision points and escalation triggers, and contribute to the development and maintenance of SOPs.
Perform quality checks on completed work and maintain supporting evidence in accordance with agreed controls.
Identify recurring issues, process gaps and opportunities for standardisation, automation or improved reporting.
Manage multiple priorities and meet agreed turnaround times while maintaining confidentiality and data-handling standards.
Participate in knowledge transfer, cross-training, governance reviews and continuous-improvement initiatives.

Essential Criteria

Bachelor’s degree or equivalent professional experience in business, operations, insurance, finance or a related discipline.
At least 2 years of experience in business operations, administrative support, insurance operations, reporting or a comparable client-service environment.
Strong working knowledge of Microsoft Excel and the ability to maintain structured trackers and operational reports.
Excellent written and verbal communication skills, with fluency in English.
Strong attention to detail and the ability to follow procedures, maintain audit trails and handle confidential information.
Ability to work independently, manage competing priorities and collaborate effectively with client and internal stakeholders.

Desirable Criteria

Experience in captive insurance, claims administration, policy administration, corporate secretarial support or regulatory/state filings.
Experience creating or improving SOPs, process maps, governance packs or management reports.
Working knowledge of Power Query, Power BI, workflow tools or AI-assisted productivity tools.
Experience in a controlled, regulated or audit-sensitive operational environment.

Core Competencies & Key Indicators

Customer Orientation: Service orientation, responsiveness, stakeholder focus.
Analytical Ability: Problem solving, accuracy, informed decision-making.
High Impact Communication: Clear written and verbal communication, professional English.
Learning & Innovation: Openness to new ideas, continuous learning, process improvement.
Risk & Control Awareness: Compliance with procedures, secure data handling, timely escalation.

Business Operations Support Analyst

Job Description