At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Business Partner – Global Customer Operations

Reporting to – Associate Director Global Customer Operations (Based in Spain)

The Global Commercialization of Data & Platforms Business Partners are the primary connection between all components of GCDP Teams and the local Affiliate Stakeholders. The team spans all geographies and all business units. Primary stakeholders are Hub/IBU Leadership teams (e.g., CMO & COO) and key members of Marketing, Sales, Medical, E&C, and IDS. Engagement is both strategic (e.g., product launches) and operational in nature depending on needs.

Members of the team need to understand and represent the GCDP priorities and demonstrate knowledge of all GCDP platforms (e.g., Veeva, GCCP, Vault etc.), domains (e.g., Customer, Activity, Material, & Alignment), and associated services/processes (shared services, incentives, IDS, affiliate) to the stakeholders – and appropriately represent the views and needs of the stakeholders back to the GCDP.

The team ultimately builds strong trust relationships with stakeholders through sharing / standardization of Global best practice, being the two-way single point of contact, shielding questions from the GCDP Subject Matter Experts, being aware/supportive of key deliverables, and participation in key GCDP projects.

Incumbent will work with a specific geographic focus (currently NE Hub, Iberia Hub and Canada) but will always have a global mind-set. Geographic scope and GCDP activities will adapt over time as business needs dictate.

Key Responsibilities:

Business Integration and Partnership

Proactive partnership with key affiliate stakeholders: ensure clear lines of dialogue, and limit surprises
Champion the stakeholder needs and aspirations: influence the build of strategic capabilities within the GCDP
Help stakeholders solve problems and establish best practice through sourcing SME knowledge and experience globally as needed
Drive innovation in the Affiliates / GCDP and identify/anticipate opportunities for new solutions/capabilities/optimization/savings
Proactively facilitate activities though connecting the dots and articulation of tangible business benefits/impact
Assist in ensuring pull-through of services to stakeholders by ensuring up-front commitment and associated deliverables
Champion Global prioritization model and proactively set expectations with stakeholders. Help people see the Lilly picture vs. the local
Think End-2-end and know the external customer – be mindful of real tangible/emotional impacts of decisions/recommendations and articulate them clearly
Lead delivery of analysis, services, and project work on time, and to specification
Actively participate and present in appropriate governance forums
Ensure that risks or issues are understood, communicated, and managed
Plan & work effectively and manage multiple priorities at once
Work in close partnership with broader GCDP, GCS (Global Commercial Services), and IDS (Information and Digital Solution) organizations

Working Globally

Be an active contributor in the geographically distributed Global Business Partner Lead Team
Work effectively as a member of a virtual Global Customer Operations organization, ensuring that processes are optimized, and knowledge is shared
Understand and apply knowledge, empathy, & emotional intelligence of differing cultures, time-zones, and expectations
Use your passion and enthusiasm to remove barriers and champion “Team-Lilly” expectations.

Required Skills/Experience:

Has a great sense of humor, willingness to have fun, and to join in socially with the team
At least 1 year of experience in commercial, sales, marketing or medical areas
A high level of intellectual curiosity, external perspective, and interest in innovation
Demonstrated ability to influence (without authority) leadership as well as other strategic partners to create and drive strategic and operational initiatives.
At least one year of experience leveraging standard processes and solutions to deliver maximum value
Experience translating complex, ambiguous concepts into actionable plans
Demonstrated leadership skills, research, communications (esp. listening), demonstrated influence, confidence to challenge, and the ability to have crucial conversations.
Self-starter with excellent interpersonal, communication and analytical skills
Project leadership / management experience inc. stakeholder management
Ability to collaborate effectively with remotely located (virtual) teams/groups
Strong networking, interpersonal, and relationship building skills
Speak and write fluently in English - other languages are an asset
Experience of working effectively in/with cross-functional teams

Desirable Skills/Experience:

Experience of working in/with global teams
Agile
Lean Six Sigma Green Belt
Expertise in multiple end-2-end business processes relating to Marketing and Sales

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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Associate / Sr. Associate - GCDP Business Partner

Job Description