Is sinne Uisce Éireann. Gach lá, bímid freagrach as seirbhísí uisce atá slán, sábháilte agus inbhuanaithe a sholáthar do mhuintir na hÉireann. Mar fhóntas uisce rialáilte náisiúnta na hÉireann, is í ár bhfís go mbeidh Éire inbhuanaithe ann ina bhfuil meas ar uisce agus ina bhfuil sé cosanta, don domhan agus do na saolta uile a gcothaítear leis.

Is é an cuspóir atá ag Uisce Éireann ná a bheith inchurtha leis an dúshlán a bhaineann le seirbhísí bunathraitheacha uisce a sholáthar chun go mbeidh rath ar phobail. Ciallaíonn sé sin go bhfuilimid bródúil as an bhfreagracht a ghlacadh as ár soláthar uisce a chosaint agus córas sábháilte uisce a chur ar aghaidh chuig daonra atá ag fás go tapa agus fás sóisialta agus eacnamaíoch na hÉireann a chumhachtú.

Táimid paiseanta faoi chumhacht a thabhairt dár ndaoine, iad a chumasú tionchar dearfach a bheith acu ar phobail ar fud na hÉireann. Tá comhfhís agus comhchuspóir mar threoir againn, agus cloímid le luachanna a shainíonn cé sinne agus a mhúnlaíonn an chaoi a n-oibrímid, áit a bhfreastalaímid ar chustaiméirí agus ar phobail, a n-oibrímid níos fearr le chéile, a ndéanaimid an rud ceart, a mbíonn uaillmhianta againn, agus a gcoinnímid a chéile slán. Is trínár n-iompar a shainítear an chaoi a ndéanaimid caidreamh agus cumarsáid le chéile, agus a mbíonn rath orainn le chéile. Baineann na luachanna agus an t-iompar seo le gach duine againn, thar gach ról, suíomh, agus leibhéal.

Is é an sprioc atá againn daoine oilte agus cumasacha ó chúlraí éagsúla a mhealladh agus a fhorbairt, a thabharfaidh réimse dinimiciúil saineolais agus léargas chuig ár gcuid oibre. Agus lucht saothair láidir luachbhunaithe ag Uisce Éireann, is cinnte gur féidir linn seirbhísí uisce na hÉireann a chur chun cinn agus freastal ar riachtanais na bpobal a bhfreastalaímid orthu, agus gur féidir linn leanúint ar aghaidh leis an obair sin do na glúnta atá le teacht.

An Ról:

Tá an fhoireann Rialaithe Custaiméara & Eacnamaíoch in Uisce Éireann freagrach as rialú rialachais agus beartais a leagan amach agus a bhainistiú, agus as rannpháirtíocht a dhéanamh le príomhpháirtithe leasmhara chun tionchar a imirt ar rialú agus ar reachtaíocht a bhaineann le hUisce Éireann. Oibreoidh an fhoireann go dlúth le Foireann Cheannaireachta Uisce Éireann, le bainisteoirí sinsearacha agus leis na réimsí Rialaithe agus Straitéise eile, chun forbairt a dhéanamh agus chun tacú le daingniú na gcinntí agus na gcleachtas rialála in Uisce Éireann. Tá an Fhoireann um Ghnóthaí Rialála freagrach as idirghníomhaíochtaí a bhainistiú leis na páirtithe leasmhara rialála uile, lena dtreoraítear freagairt Uisce Éireann ar chomhairliúcháin agus lena ndéantar comhlíonadh an chreata rialála eacnamaíoch a chinntiú. Tá an fhoireann i gceannas freisin ar phróiseas rialaithe ioncaim Uisce Éireann agus na sruthanna gaolmhara a chomhordú.

Tuairisceoidh an PMO agus an tAnailísí Cáilíochta Sonraí don Bhainisteoir um Ghnóthaí Rialála, agus beidh siad freagrach as tacú le tuairisciú comhlíontachta tráthúil agus cruinn a chur faoi bhráid an Choimisiúin um Rialáil Fóntais (CRF) chun ceanglais rialála a chomhlíonadh. Cabhróidh an PMO agus an tAnailísí Cáilíochta Sonraí le forbairt tionscadal rialála agus tograí beartais a chur faoi bhráid an CRF, i gcomhar leis an bhfoireann Rialála Custaiméirí agus Eacnamaíoch níos leithne agus le páirtithe leasmhara inmheánacha eile.

Príomhdhualgais agus Freagrachtaí:

Tacaíocht maidir le tuairisciú comhlíontachta a chur ar fáil don fhoireann Rialála Custaiméirí agus Eacnamaíoch agus don ghnó níos leithne chun comhsheasmhacht agus ailíniú aighneachtaí rialála bliantúla a chinntiú.
Taighde agus anailís a dhéanamh chun eolas a chur ar fáil d‘fhorbairt tionscadal rialála agus tograí beartais.
Tacú le hionchur Uisce Éireann maidir le próiseas chomhairliúchán CRF le haghaidh tionscnaimh beartais rialála nua. Páipéir aighneachta ardchaighdeáin a dhréachtú, agus ionchuir ó pháirtithe leasmhara inmheánacha á gcomhordú.
Monatóireacht a dhéanamh ar rialáil líonra fóntais in Éirinn agus go hidirnáisiúnta agus impleachtaí a léirmhíniú le haghaidh Uisce Éireann.
Tacaíocht agus treoir rialála a sholáthar don fhoireann Seirbhísí Nasc agus Forbróra (SNF) maidir leis an mbeartas muirir nasc a chur i bhfeidhm, gearáin custaiméirí a bhaineann le nasc agus le nithe eile a bhaineann le beartais rialála.
Uasdátuithe a sholáthar don CRF faoi chúrsaí a bhaineann le naisc agus ceisteanna CRF a fhreagairt, de réir mar is gá.
Tacú le soláthar tuairiscithe comhlíontachta bliantúla don CRF agus le soláthar an phlean oibre bliantúil. Oibriú go dlúth leis na réimsí gnó ábhartha lena chinntiú go soláthraítear tuarascálacha ar ardchaighdeán agus san fhormáid a comhaontaíodh leis an CRF.

Dualgais agus Freagrachtaí Ginearálta:

Tacú leis an bhFoireann um Ghnóthaí Rialála chun aighneachtaí ardchaighdeáin agus cruinne a sholáthar don CRF.
Obair i gcomhar le príomhpháirtithe leasmhara inmheánacha ar fud ghnólacht UÉ.
Oibriú mar chuid den fhoireann C&ER chun an plean oibre bliantúil a sholáthar don CRF.
Freagrach as gealltanais sláinte agus sábháilteachta a chur chun cinn agus a sheachadadh ar fud UÉ agus a shlabhra soláthair, iompair dhearfacha a neartú agus cuspóirí agus riachtanais sláinte agus sábháilteachta ar na caighdeáin is airde sa tionscal a sheachadadh.
Dualgais agus freagrachtaí a chur i gcrích i gcomhréir le beartais, caighdeáin, próisis agus rialuithe Slándála Faisnéise Uisce Éireann chun rúndacht, sláine agus infhaighteacht faisnéise gnó de chuid Uisce Éireann a chosaint, agus seirbhísí ríthábhachtacha a sholáthar, i gcomhréir le Treoir NIS (Slándáil Líonra agus Faisnéise) agus le rialachán cibearshlándála ábhartha ar bith eile.
Tacaíocht a thabhairt don Chlár Uisce Éireann um Bunathrú chun Feabhais a sholáthar, torthaí a theastaíonn laistigh den Stiúrthóireacht a bhaint amach, agus tacú le cuspóirí uile-eagraíochta a bhaint amach.
Dualgais eile nuair is gá.

Eolas, Scileanna agus Taithí:

Tá cáilíocht agus / nó creidiúnú ábhartha tríú leibhéal inmhianaithe
Tá taithí 3 bliana ar a laghad sna tionscail uisce nó fóntas nó i dtionscail chomhchosúla inmhianaithe agus/nó taithí ábhartha.
Duine atá spreagtha, a mbíonn ardchaighdeán proifisiúntachta ag baint lena c(h)uid oibre agus é léirithe acu gur féidir leo torthaí a bhaint amach laistigh d’fhoireann.
Cumas comhpháirtíochtaí éifeachtacha a fhorbairt le raon leathan páirtithe leasmhara agus an cumas chun dearcthaí éagsúla a lorg agus éisteacht leo.
Cúlra láidir maidir le luachanna eagraíochtúla a choinneáil tríd an gcinnteoireacht agus gníomhartha fiúntacha
Taithí ar úinéireacht a ghlacadh ar fhreagrachtaí sábháilteachta agus ar chur le tionscnaimh feabhsaithe leanúnaigh.
Taithí maidir le dúshláin custaiméirí a réiteach go neamhspleách agus ardchaighdeáin seirbhíse á gcoimeád.
Cumas comhpháirtíochtaí éifeachtacha a fhorbairt le raon leathan páirtithe leasmhara agus an cumas chun dearcthaí éagsúla a lorg agus éisteacht leo.
Scileanna láidre anailíse agus cumas fadhbanna a aithint agus a anailísiú agus cinntí feabhsúcháin a dhéanamh a théann chun tairbhe na foirne/pobail.
Teist cruthaithe maidir le deiseanna a aithint le haghaidh feabhsúcháin próisis agus nuálaíochta.
An cumas a léiriú chun saincheisteanna sábháilteachta a réiteach go tapa agus feabhsuithe a lorg de réir straitéis ghnó.

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.
We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights into our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

The Customer & Economic Regulation team within Uisce Éireann, is responsible for setting and managing regulation governance and policy, and for interacting with key stakeholders to influence regulation and legislation in relation to Uisce Éireann. The team works closely with the Uisce Éireann Leadership team, senior managers and the other Strategy, Resilience & Regulation areas, to develop and support the embedding of regulatory decisions and practices within Uisce Éireann. The Regulatory Affairs Team is responsible for managing interactions with all regulatory stakeholders, leading Uisce Éireann’s response to consultations and ensuring compliance with the economic regulatory framework. The team is also in charge of co-ordinating the Uisce Éireann revenue control process and associated workstreams.

Reporting to the Regulatory Affairs Manager, the PMO and Data Quality Analyst will be responsible for supporting the submission of timely and accurate compliance reporting to the Commission for Regulation of Utilities (CRU) to fulfil regulatory requirements. The PMO and Data Quality Analyst will also assist development of regulatory projects and policy proposals for submission to the CRU, working with the wider Customer and Economic Regulation team and other internal stakeholders.

Main Duties and Responsibilities:

Provide compliance reporting support to the Customer and Economic Regulation team and wider business to ensure consistency and alignment of annual regulatory submissions.
Carry out research and analysis to inform the development of regulatory projects and policy proposals.
Support Uisce Éireann’s input to the CRU consultation process for new regulatory policy initiatives. Draft high quality submission papers, co-ordinating inputs from internal stakeholders.
Monitor developments in utility network regulation in Ireland and internationally and interpret implications for Uisce Éireann.
Provide regulatory support and guidance to the Connections and Developer Services (CDS) team in relation to the application of connection charging policy, connections related customer complaints and other regulatory policy matters.
Provide updates to the CRU on matters relating to connections and respond to CRU queries, as required.
Support the delivery of annual compliance reporting to the CRU and the delivery of the annual workplan. Work closely with the relevant business areas to ensure that reports are delivered to a high quality and in the format agreed with the CRU.

General Duties and Responsibilities:

Support the Regulatory Affairs Team to deliver high-quality and accurate annual submissions to the CRU
Collaborate with key internal stakeholders across the UÉ business
Work as part of the C&ER team to deliver the annual workplan to the CRU
Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Other duties as required.

Knowledge, Skills and Experience:

Relevant third level qualification and or accreditation is desirable
A minimum of 3 years’ experience in the water, utilities or similar industries is desirable and or relevant experience
Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team.
Ability to develop effective partnerships with a wide range of stakeholders and ability to look for and listen to diverse perspectives.
Strong background in upholding organisational values through decision-making and constructive actions
Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives.
Experience in independently resolving customer challenges while maintaining high service standards.
Ability to develop effective partnerships with a wide range of stakeholders and ability to look for and listen to diverse perspectives.
Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team/communities.
Proven track record in identifying opportunities for process improvements and innovation.
Demonstrate the ability to fix safety issues quickly and look for improvements in line with business strategy.

The closing date for receipt of applications for this vacancy is xxx

Please note that applications submitted after this closing date will not be accepted.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.

PMO & Anailísí Cáilíochta Sonraí/PMO and Data Quality Analyst

Job Description