Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We’re looking for a Senior Sales Operations Manager to serve as a trusted strategic partner to our Area Vice President and leadership team. In this role, you’ll shape how we plan, operate, and scale—bringing insight, structure, and collaboration to a fast‑moving, high‑growth environment. Your analytical strengths, curiosity, and ability to work with diverse teams will have a meaningful and direct impact on our business.

Strategic Business Partnership

Serve as a key operational partner to the Area Vice President, offering thoughtful, data‑informed insights that support effective decision‑making.
Help drive operational excellence and ensure progress toward short-, medium-, and long‑term goals.
Support quarter‑close periods by creating clear and timely updates for leadership teams.
Lead Area Quarterly Business Reviews: co‑create agendas with the AVP, prepare accessible and high‑quality presentations, and help ensure clear actions and follow‑through.

End‑to‑End Planning Leadership

Lead the annual planning cycle for the Area, including resource planning, KPIs and productivity ratios, coverage models, territory alignment, and quota setting.
Partner with leaders to define objectives and connect team goals to broader organizational priorities.
Ensure planning processes are aligned with strategic principles and promote clarity, fairness, and transparency.

Forecasting & Pipeline Analytics

Build and refine forecast cadences that provide accurate, relevant insights.
Lead forecast reviews with second‑line managers, ensuring consistency, clarity, and meaningful discussions around trends, risks, and opportunities.
Develop pipeline review processes using Business Intelligence tools and Power BI to highlight pipeline quality, conversion, and business health.
Create dashboards and analyses (including year‑over‑year trends) that help teams identify challenges early and take proactive action.

Qualifications

To be successful in this role you have:

Around 10+ years of experience in Sales Operations or a related analytical/operations role; experience in technology or SaaS environments is beneficial but not required.
Strong analytical and financial acumen—you’re comfortable turning complex data into clear, practical recommendations.
Proficiency with CRM systems, Power BI, Excel, and/or sales automation tools.
Ability to influence and collaborate effectively with leaders and cross‑functional teams across different geographies and perspectives.
Experience guiding cross‑functional initiatives and building partnerships built on trust and clarity.
A strategic lens combined with good attention to detail—you understand the big picture and know how to connect the dots.
Strong communication skills, with an ability to adjust your style for different audiences.
Comfort working in environments that evolve quickly—you approach change with curiosity and a solution‑oriented mindset.
A continuous‑improvement mindset—you actively look for new, better ways of working and feel comfortable constructively challenging the status quo.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Employee Type: Regular

Region: EMEA - Europe, Middle East and Africa

Work Persona: Flexible