About us:

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started.

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us.

About the team:

You’ll be joining Media Success within the Key Attendee Success team, who are responsible for ensuring our speakers, media and investors have the best experience at our events. You’ll be working closely with the media acquisition and communications team, who have been instrumental in increasing the numbers of attending media attendees at our events.

In 2025, more than 3,000 journalists from media publications and broadcasters attended our Web Summit events, representing CNN, BBC, WIRED, The New York Times, Bloomberg, Vox, Business Insider, Reuters, Politico, Associated Press, The Atlantic, The Wall Street Journal, CNBC, BBC, The Financial Times, Axios and The Guardian, to name a few. You will be the point of contact for our media attendees and will ensure a seamless experience during and after our Web Summit events.

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What you’ll achieve at Web Summit:

You’ll act as an internal point of contact, improving processes and workflows that result in an excellent event experience for our media attendees
You’ll ensure media attendees have a great customer and event experience
You will manage all logistics and scheduling for media attendees attending our events
You’ll run and fulfil any media-related activities at our events
You’ll liaise with other teams and ensure clear communication channels exist
You’ll foster relationships with some of the most highly regarded media organisations

Who you are:

You’re a natural collaborator who excels as part of a team working towards stellar customer experiences
You’re a natural people person and have keen attention to detail
You’re exceptionally organised, with strong administrative skills
You can solve problems, and have the ability to think on your feet
You can keep your cool in any situation, while remaining confident, positive and professional
You deal with confidential matters in a professional manner, while respecting and upholding professional integrity at all times
You're a quick learner and can grasp the intricacies of complex relationships easily

Skills and abilities we’re looking for:

3+ years of experience in a relationship/account management or customer service role
Excellent customer service skills and an eye for detail
Exceptional planning, scheduling and communication skills
Strong administrative skills and an ability to meet deadlines
Proficient in Google Workspace, particularly Google Sheets
Self-motivated multitasker with an ability to work on your own initiative to accomplish tasks
Ability to adapt to changing needs and take up new tasks proactively
Ease and comfort in talking to any audience, including Editors-In-Chief, broadcasters, media outlets from different countries, etc.
Knowledge of media industry in any capacity is preferential
Event management experience is preferential

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Benefits and perks:

- Subsidised healthcare, dental, employee assistance programme (EAP) and more.

- Pension contribution up to 6%(Irish based only)

- A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.

- Company laptop, generous annual leave and flexible working arrangements.

- Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.

- Annual company get-togethers, charity days, and monthly wellbeing talks.

- Wellness subsidy issued to all employees of €1000 per year

At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.

Media Success Associate (12M FT)

Benefits

Job Description