Student Services Manager

Reference number: JR254832

Location: Dublin, Ireland

Working pattern: Full Time, 37.5 hours per week

Contract Type: Fixed Term Contract, Until April 2027

Number of roles:1

Salary: €35,000 per annum pro rata

We are looking for a Student Services Manager to join our team.

We’re looking for a motivated and proactive individual to take ownership of our Student Services function. This role offers the opportunity to lead a small team, oversee key operational areas including customer service, student finance, and welfare, and play a pivotal part in shaping the student experience.

This is an excellent opportunity for an exceptional Manager who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/mwt962cp.

What you’ll bring to the role

Experience in a customer-facing or administrative role, ideally with some team coordination or supervisory responsibility.
Experience working with students or in an education environment is a strong advantage.
A strong customer service ethos and excellent interpersonal skills.
The ability to motivate, support, and influence others to achieve goals.
Strong organisational skills and the ability to manage multiple priorities effectively.
Confidence in decision-making and using your initiative to solve problems.
Excellent attention to detail and follow-through.
Competence with IT systems and database management.
A commitment to student welfare, safety, and wellbeing.
An interest in creating an engaging, well-balanced social programme that enriches the student experience.

What we do

Every year, Kaplan International Languages(KIL) helps students from various countries to develop and improve their English language skills. With a network of schools spanning 6 countries, KIL has the largest presence of any international language school in the English-speaking world. Our schools are in vibrant, sought-after and convenient locations, providing our students with the right environment to achieve their goals. We offer a wide selection of courses from General English and exam courses through to 8-month intensive programs.

What we offer

As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:

28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 17th May 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

As part of our commitment to safeguarding, successful candidates will be subject to Garda Vetting.

Application Support

If you require support completing your application please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.

Student Services Manager

Benefits

Job Description