Position Description

The Customer Relationship Manager is a key commercial role within ESB Telecoms, responsible for developing and managing profitable, long‑term relationships with a portfolio of targeted and Major Accounts. Acting as the primary customer interface, the role is accountable for driving revenue growth, identifying new business opportunities and ensuring ESB Telecoms is positioned as the provider of choice for telecommunications infrastructure and managed connectivity services.

As a member of the ESB Telecoms Sales and Marketing Team, the Customer Relationship Manager owns the end‑to‑end customer relationship, leading engagement strategies, coordinating internal stakeholders and ensuring delivery of high‑quality customer outcomes. The role involves regular engagement with customers across Ireland, including attendance at customer sites as required.

Key Responsibilities

Lead and manage relationships with targeted and Major Accounts, acting as the primary point of contact
Develop, manage and progress sales pipelines to support revenue and growth targets
Develop and implement Customer Account Plans and engagement strategies
Lead regular customer engagements, including New Business Workshops and Service Review meetings
Negotiate new contracts and manage internal approval processes in line with governance requirements
Manage bad and aged debt in line with agreed commercial processes
Ensure all commercial and customer activities are delivered in line with ESB Telecoms governance, policies and procedures

Experience and Qualifications

Essential

Proven experience selling, managing or delivering telecommunications infrastructure or managed services, including Towers and/or Fibre/Data solutions
Strong understanding of how to position ESB Telecoms as a provider of choice in a competitive market
Demonstrated ability to develop and deliver account strategies to win and grow business
Strong commercial acumen, with experience in pipeline management and business case development
Confident and effective communicator, comfortable presenting to customer groups
Significant experience in customer‑facing roles, with a strong focus on relationship management
A minimum of six years’ relevant experience

Location

This position will be based in Swift Square, Santry Dublin.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

The successful candidate will report to the Sales and Marketing Manager, ESB Telecoms Limited.

Why Work with Us?

Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€49,800 - €58,600 per annum depending on experience

Closing Date

22nd May 2026

Your application will be held in reserve for 6 months should you be suitable for the role.

Customer Relationship Manager

Benefits

Job Description