About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

This position is initially a 12 month FTC

Role Overview:

Due to internal growth at Medserv, we are actively looking for a Patient Administrator to join our Remote Practice Management team based in our Athlone Office. You will be working closely with a Medical Secretary ensuring you are meeting and exceeding client expectations. On a daily basis you will be managing a high volume of calls (circa 50 100 communications) from patients, secretaries and other medical professionals.

Duties & Responsibilities:

Managing calls from patients, secretaries, and other medical professionals
Resolving Customer Queries
Processing Payments
Issuing correspondence to patients
Scanning & Filing Sensitive Documents
Assisting with aspects of clinic management
Managing internal and external email queries
Working as part of a team
Dealing with ad-hoc duties as they arise

Requirements and Skills:

Strong communication and customer service skills
Exceptional attention to detail and time management
Previous experience in medical reception, administration, or customer service (e.g., hospitality/travel industry)
Proficiency in Microsoft Office and Outlook, with experience handling phone enquiries
Familiarity with clinical systems (desirable but not essential)
Ability to work independently and collaboratively as part of a team
Calm under pressure in a fast-paced medical setting
Flexible and adaptable, with a willingness to support the team as needed
Ability to handle sensitive situations with empathy and quickly build rapport
Excellent telephone manner

Package:

Salary circa £28,100
Team performance bonus
Maternity & Paternity Leave - Ts and Cs apply
Pension contribution
Health Insurance
EAP
Life Assurance
Gym membership
Workcation options
Sick leave
Additional annual leave based on length of service
Support for professional development
Sports & Social events
Healthy food with comfortable on-site recreational facilities
Access to tax incentive schemes i.e. commuter & bike 2 work

Additional Info:

This is a full-time, office-based role, Monday - Friday with the potential for hybrid working post probation.
The role is initially offered on a 12 month FTC basis.
All offers of employment are subject to a valid work permit
Role commences immediately

Junior Patient Administrator (12 month FTC)

Benefits

Job Description