Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Sales Compensation Analyst (P3), you will drive the day-to-day global sales compensation administration process, with a core focus on managing the end-to-end setup and maintenance of eligible employees in Xactly Incent. You will own the support of your assigned population's commission calculations, addressing sales inquiries, performing meticulous audits, and responding to regional inquiries. You will collaborate cross-functionally with Sales Operations, Finance, HR and Legal to review the accuracy and completeness of new participant setups, manage plan mechanics, and support the monthly commission cycle. You are a self-sufficient, out-of-the-box thinker and team player focused on resolving a wide range of operational challenges, scaling existing processes, and consistently meeting critical corporate deadlines.

This position is an individual contributor role reporting to the Manager, Sales Compensation.

Responsibility

Manage the monthly set-up process and administration parameters within Xactly Incent, including the active management and maintenance of Users, People, Position, Hierarchy, Named Relationships, Quotas, and Guarantees
Administer the full sales compensation lifecycle, including the monthly review of sales participant setups, crediting/commission audits, and the timely resolution of field inquiries via ServiceNow
Troubleshoot set-up issues by partnering closely with the Administration team
Collaborate with the Systems team to automate the set-up process by integrating to WD, while continuing to coordinate manual processes, corrections, and exceptions on a monthly or quarterly basis
Train the Sales Organization on Xactly, Sales Plans, and new Sales Compensation programs
Conduct rigorous User Acceptance Testing (UAT) for fiscal year plan rollovers and mid-year compensation plan modifications to maintain system integrity
Understand data mining, systems, and order processes to create data models that help produce analysis and identify trends or gaps, maintaining monthly reporting and ad hoc analysis
Evaluate and responsibly adopt technical tools and AI solutions to optimize workflows, automate manual gaps, and boost overall team productivity
Govern internal controls and maintain business workflows to ensure 100% compliance with SOX requirements and operational audit standards
Partner with the Sales Plan Design team to prep the launch of Sales Plans and T's and C's, and work directly with Sales Leadership to provide localized coaching and ad-hoc support for communicating compensation outcomes

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

Bachelor's degree in Finance, Business, or a related field
5+ years of experience in sales compensation administration and incentive tracking systems

Preferred

Experience with Xactly or similar Sales Performance Management (SPM) software
Experience handling sales incentive plans within the technology, SaaS, or AI sectors
Analytical skills and strong business acumen
Proficiency in MS Office Suite and Google Workspace
Strong communication, documentation, organization, and presentation skills

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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Senior Sales Compensation Analyst

Job Description