About the role

This is an exciting opportunity to be a foundational team member of Rippling’s Global Implementation team.

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our customers across various segments to implement and drive the adoption of Rippling’s global products. You will leverage deep domain expertise and partner it with a deep knowledge of Rippling’s global products as well as strong commitment to customer experience.

Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that our clients will have a seamless implementation experience!

This role will help grow our capabilities and Implementation within our German market. Fluent German and English is essential for this opening.

What you will do

Become a Rippling expert - You’ll be a go to resource for our customers within 60 days and with internal colleagues within 90 days.
Partner 1x1 with an evolving set of clients (focus on Germany HQ’d clients) and own the successful launch of their Global all-in-one Employee Management Platform Implementation.
Drive Customer Timelines & Adoption - Enable our customer base by deeply understanding your clients’ use cases and aligning them to Rippling’s best practices.
Partner with and provide domain expertise to our customers and internal Rippling peers.
Pitch in on developing/documenting implementation processes and best practices.
Understand our customer use cases - collaborate closely with internal teams such as Customer Experience, ENG or R&D to improve our process and products.

What you will need

Required: Proficient in English and German; written and verbal communication skills
Required: German Payroll or accounting experience
Minimum 3 years of experience with HR, Payroll or Accounting software.
Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks.
You love interacting with customers and always seek to deliver a great customer experience.
Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests.
Confidently navigate multiple external stakeholders that can range from executives to front line staff in IT, to Operations, to HR, to Finance.
Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers and unblocking clients.
Time management skills and ability to prioritize.

Bonus:

3+ years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company.
Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers

Additional Information

The Global Implementation team is the newest edition to our Implementation family here at Rippling. The current team has several Implementation Managers across the globe and we’re excited to expand into new locations globally. Our current Implementation department includes over 100 team members from various backgrounds across two continents. We often collaborate closely with account executives, engineers, and other stakeholders on a daily basis to continuously improve our products and ensure our clients receive a stellar product and end-to-end Rippling experience.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

#remote

Implementation Manager (German)

Job Description