Role Overview

We are looking for a high-performing champion to take on the role of Operations Team Lead within our Vodafone account team. This is a fast-paced, detail-driven role that requires someone who thrives on ownership, precision, and team success. You’ll be based in our Dublin office three days per week, with flexibility to work from home two days. Occasional attendance at Vodafone HQ will be required for training and collaboration.

Key Responsibilities

- Lead and support a team of two operations staff, working closely with the Client Service Manager and account managers.

- Own the end-to-end process of sales delivery: ensuring all sales are accurately processed onto Vodafone portals and managed through to connection and activation.

- Champion operational excellence by maintaining high standards of accuracy, compliance, and speed.

- Collaborate cross-functionally with sales, coaching, and support teams to ensure seamless execution and issue resolution.

- Attend Vodafone HQ for training and collaboration days, representing the operations team with professionalism and insight.

- Identify and implement process improvements to drive efficiency and performance.

Key Skills & Attributes

- A natural leader with a proactive, solutions-focused mindset.

- Proven ability to multitask and thrive in a fast-paced environment.

- Exceptional attention to detail and organisational skills.

- Strong communication and interpersonal skills.

- Proficiency in CRM systems and sales portals (Vodafone experience is a plus).

- Passion for team success and customer satisfaction

Qualifications & Experience

- Previous experience in an operations or team lead role, ideally within telecoms or sales.

- Familiarity with Vodafone systems and processes is advantageous.

- Experience working in hybrid environments and managing remote collaboration.

Performance KPIs

- Ensure 100% accuracy in processing sales data through Vodafone portals.

- Maintain up-to-date records and tracking using internal systems and CRM tools.

- Demonstrate advanced proficiency in Excel, including use of formulas, pivot tables, and data analysis tools.

- Deliver weekly and monthly reports with actionable insights derived from operational data.

- Monitor and improve data quality and integrity across all operational touchpoints.

- Achieve timely resolution of system-related issues and escalate where necessary.

Operations Team Lead Vodafone

Job Description