🌟 Join Our Customer Service Dream Team! 🌟
Do you thrive on delivering exceptional customer experiences? Love solving problems and making someone’s day better? If that sounds like you, we’d love to welcome you to our vibrant team of Customer Service Advisors!

🎓 Training
Start Date: 15 June 2026
Training Duration: 3 weeks (in-office)
Training Hours: Monday to Friday, 09:00 – 17:30

Job title:

🌟 Customer Service Advisor – Hybrid Clonakilty (Part-Time)

Job Description:

💼 What’s in it for you?

Permanent contract with a competitive salary of €14,716 per year
20 hours per week
🌟 Hybrid working – 4 days in office, 1 day from home

🕒 Shift Details (Post-Training)

Following successful completion of training, shift options

Option 1 (PT1):

Monday – Friday: 07:00 – 11:00
Saturday: 10:00 – 14:00
Sunday: Off

Option 2 (PT2):

Monday – Thursday: 15:00 – 19:00
Friday & Saturday: Off
Sunday: 10:00 – 14:00

👉 Full flexibility is key to success in this role.

🎁 Why you’ll love working with us:

22 days annual leave (pro-rata), plus 2 company days & bank holidays
Opportunity to buy additional holidays
Life Assurance (x2 annual salary after qualifying period)
Access to Capita Pension Scheme
Employee Assistance Programme
Discounts on tech, travel, fitness, and more
Real opportunities for career progression – many of our leaders started as Advisors!

📞 What you’ll be doing:

Deliver excellent customer service, ensuring the best outcome for each customer
Handle queries across phone, email, webchat, and social channels
Identify and support vulnerable customers with care and empathy
Manage escalations professionally, ensuring accurate logging

🔍 What we’re looking for:

Previous customer service experience (social media experience advantageous)
Excellent communication skills
Ability to confidently use multiple systems simultaneously
Strong listening skills and customer empathy
Self-motivated with ownership of customer issues

🏢 About Capita

Capita is a leading provider of business process services, driven by data, technology, and people. Every day, our colleagues deliver innovative solutions that transform connections between businesses, customers, and communities.

👉 What we hope you’ll do next:

Click ‘Apply now’ to complete our short application form — we can’t wait to hear from you!

Location:

Clonakilty

Ireland

Time Type:

Full time

Contract Type:

Permanent

🌟 Customer Service Advisor – Hybrid Clonakilty (Part-Time)

Benefits

Job Description