Our client, a leading global ICT service provider,is recruiting for a Field Service Engineer to join their business in Ireland.

Position Title:	Field Service Engineer
Position Type:	One-year rolling contract
Start Date:	ASAP
Location:	Dublin office and Client site
Contact:	Zuni Vallejo / t +49 (0) 89 23 88 98 456

Responsibilities:

Lead field technical operations to ensure compliance with Service Level Agreements (SLAs) for PV, Battery Energy Storage Systems (BESS), Data Center (DC), and EV Charging products, while fostering the development of a localized service ecosystem.
Client Satisfaction: Take responsibility for resolving live network issues within SLA parameters for PV, BESS, DC, and Charging products. This includes managing spare parts effectively to ensure quick problem resolution and implementing preventive measures to avoid future occurrences.
Delivery Quality: Conduct field audits for installation partners to ensure adherence to Clients's technical standards. Carry out random site checks and issue quality deficiency reports as needed.
Proactive Maintenance: Implement contractual preventive maintenance to ensure the seamless operation of products on the live network.
Installer Enablement: Provide quarterly technical training to installers and oversee the resolution of local hotline Key Performance Indicators (KPIs).

Requirements:

Candidates should have at least 1 year of experience in PV, BESS, DC, or EV Charge. A strong understanding of high-voltage fields is preferred. Alternatively, entry-level candidates with a strong willingness to learn and grow in the role will also be considered.
Bachelor degree or above
Fluency in English is required, with the ability to explain technical protocols to installers. Strong verbal and written communication skills are essential.
Communication Skills: Excellent verbal and written communication skills are essential for effectively engaging with local installers, partners, and team members.
Time Management and Adaptability: The ability to work under pressure, meet deadlines, and manage targets while adapting to continuously changing situations is crucial. On-call readiness for emergency dispatch is also required.
Planning and Organizational Skills: Candidates should be able to work according to outlined processes, manage multiple tasks, prioritize effectively, and maintain organized work processes to meet deadlines.
Proactive and Detail-Oriented: A self-motivated individual with a strong initiative, accurate execution, and the ability to collaborate effectively within a team is preferred.

If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.

Please note:

That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position.
Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for
If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender.

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Field Service Engineer

Job Description