Customer Support

Location: Dublin, Ireland

Purpose

Deliver high-quality technical support to internal users and customers, ensuring systems and services operate reliably and securely.

Work as part of a collaborative support function, resolving issues, enabling users, and contributing to a positive and efficient service experience across the organisation.

Major Responsibilities

Troubleshoot software issues across primarily Windows-based environments
Investigate and resolve technical issues in a timely and effective manner
Manage user accounts and access permissions across systems
Support system configuration and investigate programming queries related to security and operational platforms
Communicate with users via phone and email, providing clear and helpful support
Deliver product training and guidance to internal users
Maintain accurate records of incidents and resolutions within ticketing systems
Collaborate with technical teams to resolve more complex issues
Use remote support tools to diagnose and resolve issues efficiently
Identify recurring issues and contribute to continuous improvement initiatives

What Success Looks Like

You deliver a responsive, high-quality support experience for users and customers
You resolve technical issues efficiently, minimising disruption to business operations
You communicate clearly and build trust with users
You maintain accurate records and follow support processes consistently
You contribute to improved service performance through proactive problem solving
You support a collaborative, learning-focused team environment

Experience & Knowledge

Must-Have Qualifications:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong verbal and written communication skills
Customer-focused mindset with a genuine desire to help others
Willingness and ability to learn new technologies and systems

Nice-to-Have Qualifications:

Experience with security alarm panels or panel programming
Experience using ticketing systems (e.g., Jira, ServiceNow)
Familiarity with modern browsers and web applications
Experience with remote support tools (e.g., TeamViewer, AnyDesk)
Basic understanding of networking concepts (TCP/IP, DNS)

Skills & Competencies

Strong problem-solving and troubleshooting capability
Clear and confident communication
Customer-focused approach to supporting users
Ability to prioritise and manage workload effectively
Adaptability and openness to learning
Collaborative approach to working across teams
Attention to detail and commitment to service quality

Why Join Us

Be part of a supportive and collaborative environment where your contribution directly improves the experience of users and customers.

Our People Promise – Securitas Technology EVP

Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team.

As part of our EVP, we offer:

Career pathways and growth opportunities
A global, values-driven team
Recognition for achievements
Inclusive, collaborative culture
Purposeful work that makes the world safer
Support for innovation and sustainability

Securitas Technology is committed to diversity and is an equal opportunity employer; all qualified applicants are welcome.

Customer Support

Benefits

Job Description