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Customer Success

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams. As a Tableau Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics.

Responsibilities:

* Become a Tableau subject-matter expert for the broader Success Architect organization, including related enterprise architecture concepts, governance and cross-cloud solutions.
* Engage with Signature Success customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Tableau.
* Develop delivery and discovery assets aligned with the Success Architect engagement catalog, tailored to the unique needs and opportunities of Tableau customers.
* Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

Impact of the Role:

As a Tableau Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your technical expertise and business acumen will directly influence the technical architecture, performance optimization, and solution design strategies for our Signature Success customers, driving success and business outcomes with Tableau's powerful analytics capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork:

Collaboration is at the core of our success, and as a Tableau Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Basic Requirements:
* Proven experience in enterprise consulting, including usage, design, and implementation of Tableau product solutions.
* Demonstrated ability to analyze, design, and optimize business processes using technology and integration, with a focus on guiding customers through optimization and migration.
* Prior experience in Tableau server/Cloud administration or architecture, desktop, or large deployments.* Strong understanding of data preparation, ETL, modeling, and the ability to guide customers through best practices.
* Excellent communication and presentation skills for various audiences and situations.
* Proactive and self-starting attitude with the ability to manage tasks independently.
* Tableau certification or ability to attain certification.
* Ability to engage customers in global timezones as required by business need.

Preferred Requirements:

* Familiarity with cloud architecture and considerations for on-prem server to Cloud migration.
* Experience supporting/troubleshooting performance issues related to data pipelines or dashboards is advantageous.
* Experience designing solutions on Salesforce Core, and Data360
* Experience in other analytics products a plus (PowerBI, CRM Analytics)
* Experience in data warehousing or data lake platforms is a plus (Snowflake, Databricks, Redshift).

Join our dynamic team and contribute to our inclusive and diverse work environment. We embrace diversity and are committed to creating equal opportunities for all applicants. At Salesforce, we value the unique perspectives and skills that individuals from diverse backgrounds bring to the table. If you are passionate about data analytics, technical leadership, driving customer success, and making a positive impact through collaboration, we invite you to apply for the Tableau Success Architect position. Help us shape the future of our Success Architect offering for Tableau while making a significant impact on our diverse and inclusive workplace.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Success Architect - Tableau

Job Description