As an Account Administrator the purpose of your role is to support the Personal Lines team to generate income, build relationships with existing and potential customers and provide excellent customer service.

This role is the perfect opportunity for someone looking to pursue a career in Insurance.

Location: Based in our Waterford office and is a Full-Time Role.

Responsibilities

Activity Management:

Support the team to achieve its income and sales targets by managing assigned renewal lists and mid-term adjustments.

Provide support to the Personal Lines team and clients.
Manage renewals paperwork within required timelines.
Ensure agreed processes are followed in all matters.
Manage aged debt and premium collection.
Comply with all management audit requirements.
Handle Inbound & outbound calls.

Relationship Management:

Deliver the agreed standards of customer service in all your dealings with external and internal customers.
Take personal responsibility for delivering the highest level of accuracy and quality in your work.
Demonstrate promptness, dependability and commitment in dealing with colleagues and clients.

Customer Service:

Deliver the agreed standards of customer service in all your dealings with external and internal customers.
Portray a professional image to meet or exceed customer service standards.
Take personal responsibility for delivering the highest level of accuracy and quality in your work.

Team Collaboration:

Contribute to the team by aiming to meet and exceed monthly/yearly targets.
Build good working relationships.
Proactively take on different roles according to the needs of the team.

Compliance:

Meet all compliance and regulatory requirements applicable to your role.
Ensure that all accounts are handled in line with compliance requirements.
Administer accounts in line with agreed policies and procedures.

Requirements:

Candidate must demonstrate the ability to work in a team environment.
Strong communication skills are essential.
Possess a positive, can-do attitude with the ability to adapt to and embrace change
Attention to detail.
Possess the ability to manage deadlines & prioritise workload.
The ability to prioritise workloads and adapt to unforeseen events.
A good degree of personal organisation and a structured approach to time and resource management.
Previous Customer Service Experience is preferable.

Arachas is Ireland’s largest nationwide insurance broker, employing over 700 professionals across 14 offices. We provide a comprehensive range of insurance products and services for both commercial and personal clients, leveraging our extensive relationships and deep market knowledge.

Arachas is committed to innovation, offering unique sector-specific solutions for complex insurance needs while fostering an inclusive workplace. We actively engage in community initiatives, including partnerships with charities and voluntary organisations.

When you join Arachas, you join a team of problem solvers, who collaborate well together and go the extra mile to get the best cover for their customers.

Arachas is part of the Ardonagh Group, one of the world’s largest independent insurance distribution platforms and a top 20 global broker with a combined workforce of 12,000 colleagues and a network spanning 250+ locations in more than 30 countries.

www.arachas.ie and Arachas Insures Ireland

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Account Administrator - Personal Lines - Waterford

Job Description