Job Description

Aramark are currently looking for a Customer Service Support Officer to provide high-quality frontline support within an AIB branch environment.

Job Responsibilities

Provide a warm, friendly and professional greeting to customers upon entry to the branch
Assist customers in-branch by guiding and directing them as required
Support daily branch operations by ensuring the environment is tidy, organised and presentable at all times
Prepare the branch for daily operational needs, maintaining high presentation standards throughout the day
Assist AIB staff with operational support tasks, including toner replacement, carrying items and replenishing supplies
Ensure meeting rooms are maintained to a high standard and are ready for use at all times
Act as a key point of contact for on-site suppliers (e.g. Shred‑It), accompanying them while on site as required
Provide support with moves, changes and on-site event set‑ups
Proactively identify and reduce health and safety risks by monitoring for hazards (e.g. slips, trips and falls) and addressing issues promptly
Alert management and AIB staff to any security or safety concerns
Deliver flexible service support to AIB, consistently presenting the branch to the highest standards
Support other on-site staff as required, including assistance with large Oasis collections
Carry out general day‑to‑day cleanliness duties, including ensuring ATMs are clean and wet floors are dried promptly
Monitor customer queues to ensure emergency egress routes remain clear and unobstructed
Assist with the safe evacuation of customers and staff during fire drills or emergency situations
Undertake ad hoc duties as required to support smooth branch operations