Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Senior Employee Relations (ER) Partner is a strategic partner to the Global HR Business Partners (HRBPs) and Global Employment Law Teams.

As Senior ER Partner, you will provide advice and counsel to managers and HRBPs related to performance management and employee relations matters as needed. You will also be conducting investigations into employee concerns, mitigate risks, manages disciplinary processes and supports redundancy projects. In addition, you will also identify broader global employee relations and process issues across the enterprise, partnering cross-functionally with COE’s to implement and effectuate improvements to the employee experience through consistency and compassion.

What you get to do in this role:

Coach managers through performance management situations, conflict resolution, policy interpretation and to provide guidance on best practices.
Lead and manage investigations as necessary, while partnering with our Global Employment Law team.
Participate in overseeing our ER case management system to ensure global consistency and data integrity.
Support implementation of consistent global ER processes across the enterprise, including trainings and case management tools.
Partner with HRBPs and Global Employment Law group to drive consistent performance management and design initiatives geared toward improving the employee experience.
Provide objective insights into employee relations matters to our HRBPs to drive consistency globally.
Provide subject matter expertise related to implicated employment laws on a situational basis in conjunction with the Global Employment Law team.
Act as a liaison between the HRBPs and global COEs to ensure that HR programs are aligned with internal client needs.
Provide HR policy, process and/or program advice and coaching to HRBPs and managers, when appropriate.
Assist in driving communication and sharing of best practices across the HRBP team to facilitate continuous improvement.
Assist in specific projects as determined in the annual HR operational plan and coordinate across the global HRBP team to deliver business and HR initiatives such as organization reviews; performance management process; compensation planning cycle; talent review and succession planning processes; and workforce reductions, when applicable.
Complete ad-hoc projects, reporting and tasks as required with cross-functional HR / Partner teams, working on or leading projects/programs.
Identifying and leading learning & development initiatives.
Providing DIBs insights into day-to-day initiatives and programs
Looking at greater process improvements w/ current GT processes in place i.e. extensions of building out living documentation related to GT philosophies for sustainability/scale purposes.
Have fun knowing that you get to make the work environment better for all employees.

Qualifications

To be successful in this role, we need someone who has:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Understanding of the EMEA region, and familiar with country specific employment laws and requirements.
5+ years of experience handling a variety of ER issues from performance improvement to full blown investigations.
Bachelor’s, with employment law experience or advanced certification is preferred
Five plus years experience within Employee Relations or similar fields
A love of investigating and getting the root of problems
Desire to become an employment relations expert.
Ability to maintain objectivity in the face of glaring allegations.
Excellent interpersonal facilitation, presentation, and negotiation skills.
Ability to manage own time and workload, juggling conflicting priorities.
Knowledge of HR programs and processes (e.g., performance management, workforce planning, talent management and employment laws).
Ability to work effectively under pressure in a fast-paced environment.
Possess confidence in handling ambiguous and fluid situations.
Good understanding of cultural and geographical differences and practices.
Experience with Works Councils, Unions, and or Labor Relations
Analytical skills to interpret data to unlock stories, trends / hot spots and action on learnings.
Enthusiastic team player who inspires others, has a sense of humour, is empathetic and passionate about people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Employee Type: Regular

Region: EMEA - Europe, Middle East and Africa

Work Persona: Flexible