The role of the Account manager will be to establish, own and manage a portfolio of clients, focusing on driving revenue and best practice adoption. They will achieve this through understanding their customers challenges and recommending tailored account plans & solutions by delivering strategic advice to drive client success, customer education and customer satisfaction. An appetite for identifying and executing opportunities to drive growth and success for their portfolio of clients is highly valued. This position is based in our Dublin EMEA Headquarters.

Responsibilities

Grow revenue, education and solution adoption with Clients, Partners and Agencies where relevant
Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
Help develop client strategy, continuous improvement and knowledge sharing initiatives
Analyse data to identify trends to enhance our customer support processes and improve team efficiency
Optimize campaigns and identify programmatic ways to do this at scale
Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly
Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
Gather agency and partner feedback to enhance ad products and the customer experience
Deliver consultative support and up-to-date education on our Meta products
High level of experience presenting key client issues to C level, in an effort to be the customer advocate within Facebook

Minimum Qualifications

4+ years previous experience in customer sales and support, agency account management or consulting
Evidenced success with presentation skills
Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impact
Identify and leverage trends within industry of expertise/focus
A self starter with experience of critical thinking and analytical skills
Demonstrated experience in effectively prioritizing tasks and manage time, even under high- pressure situations
Client management experience
Fluency in English
Market knowledge and work experience in UK Market

Preferred Qualifications

Interest in AI
Interest in Data and analytics
Operational rigour

Account Manager, UK & Ireland

Job Description