Title: Desktop Support Engineer

Reports to: IT team lead

Contract type: Permanent

Hours: Full-time 35 Hours p/w - Mon - Fri 9am to 5pm

Location: The Society operates a hybrid working model with a combination of remote and in-person (Dublin 4 office) working

Office Days: Office attendance days are Wednesday & Thursday

Salary: €41,000 per annum

Please note we may arrange interviews in advance of the closing date

Who we are:

Every three minutes, someone in Ireland hears the words ‘You’ve got cancer’. At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings. And we are determined to do everything we can to help.

As Ireland’s leading cancer charity, we work across every area of cancer – from prevention and early detection, through to end-of-life care. We make a positive impact for people affected by cancer every day: investing in life-saving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services.

Responsibilities

Resolving all IT Freshdesk tickets in a timely manner
All new and existing Staff Off-board and on-boarding
Build, set up and support (remotely and on-site) of all ICS laptops.
Software Installation and troubleshooting
Support of one drive for Business across the org
Support of all in-house Printers and multifunction devices
IP Telecom administration support through Teams User accounts
Documentation of procedures and fix articles
Meeting rooms audio/visual support/maintenance and set up.
Active Directory administration
Intune administration
Azure administration
Support of all hardware internally and externally, Monitors, dock stations, peripherals, desk patching etc.

Required Skills

Operating Systems: Strong knowledge of Windows 10/11, with familiarity with Windows Server 2019/2022 being an advantage.
Software/Applications: Proficient in Microsoft Office 365/Office suite.
Hardware: Hands-on experience with laptop/desktop repairs, printers, and peripherals.
Networking/Infrastructure: Basic understanding of networking (TCP/IP, DHCP, DNS) and Active Directory/Azure AD/Intune for user management. Cable patching.
Tools: Experience with ticketing systems and PC imaging tools (e.g., Manage Engine, Intune).

Experience & Qualifications

Experience: Significant previous experience in a similar IT support, helpdesk, or Managed Service Provider (MSP) role.
Education: A degree in a technical discipline or relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) is often preferred, though not always required if experience is strong. ITIL or Agile would be an advantage

Personal Attributes

Customer Focus: Excellent troubleshooting, communication, and interpersonal skills.
Flexibility: Ability to work on-site, manage desk moves, and participate in shift rotations if required.
Documentation: Ability to maintain IT documentation, knowledge base articles, and asset notes.
Self-motivated: Research and solution driven.
Committed to mission driven work

General

The Irish Cancer Society operates a no-smoking policy, and the post holder must not smoke in the office or when on Society business outside the office.
Be willing to occasionally work outside of normal working hours.
All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.
Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement.

The closing date for applications is Wednesday 6th May 2026

Please note all CVs are logged through a third-party system for processing

The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.

WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES

Some of our benefits:

23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)
Service Days - Additional days awarded to reflect long service with the Society.
Sick Pay Scheme (following Probationary period)
Flexitime
Defined Contribution Pension Scheme - new starters will join the pension from the date of commencement of employment with the Society. The current contribution rate ranges from a contribution of 3%, 5% or a maximum of 8% of basic salary.
Group membership for VHI and HSF (health plans)
Bus/Rail Ticket Scheme and Cycle to Work Scheme
Death In Service Benefit (from commencement of employment)
Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)
Learning and Development Programmes
Educational Assistance (Study and Examination Leave)
Employee Assistance Programme (EAP)
Optional Flu vaccine provided

Desktop Support Engineer

Benefits

Job Description