Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

The Operational Readiness Manager is responsible for leading and delivering Operational Readiness and Transition (ORAT) activities to ensure that new or transformed assets can operate safely, effectively, and as intended from day one.

The role works closely with programme, project, design, construction, and commissioning teams to align delivery with operational requirements, bridging the gap between construction completion and live operations.

Key Responsibilities:

Lead the delivery of Operational Readiness and Transition activities across assigned projects or workstreams.
Develop and implement operational readiness plans, transition strategies, and go-live approaches.
Ensure alignment between design, construction, commissioning, and operational requirements.
Coordinate readiness activities across clinical, operational, workforce, and support functions.
Identify, assess, and manage operational readiness risks, issues, and dependencies.
Support the development and implementation of operating models, workflows, and service transition plans.
Work closely with planning and project controls teams to ensure programmes support commissioning, training, and transition activities.
Support workforce readiness through coordination of training, mobilisation, and change activities.
Monitor readiness progress and report status, risks, and mitigations to stakeholders.
Support commissioning, handover, and transition to operations, ensuring continuity of service.
Embed lessons learned and continuous improvement across readiness and transition activities.

Qualifications

Experience delivering Operational Readiness activities within complex projects or programmes.
Background in operational delivery, facilities, healthcare, infrastructure, or similar environments.
Experience working alongside project management, planning, and construction teams.
Understanding of commissioning, handover, and transition processes.
Ability to manage multiple stakeholders in complex delivery environments.
Strong coordination and delivery skills.
Confident communicator with strong stakeholder engagement capability.
Comfortable working in complex, fast-paced programme environments.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Department: Real estate