Description

Who We’re Looking For

At RTA, we don’t just implement software—we help police, fire, school bus, and city fleet teams keep their communities safe. We’re looking for an Implementation Quarterback to lead our SaaS implementation playbook. This role reports to our Manager of Professional Services and is all about guiding a portfolio of fleet SaaS projects to the finish line. You’ll be the connector between Sales, Product, and Professional Services, ensuring every implementation—whether a fast standard rollout or a complex enterprise build—lands smoothly and delivers value.

What You’ll Do

Oversee multiple concurrent SaaS implementations, keeping timelines on track and stakeholders aligned.
Act as the “quarterback” across Sales, Product Development, and Professional Services to ensure smooth handoffs and execution.
Allocate resources and manage workloads across enterprise and standard implementation specialists.
Estimate effort, update SOWs, and ensure enterprise implementations with customizations are delivered successfully.
Proactively identify projects at risk and turn them around before they impact client success.

How You’ll Lead

Coach and mentor a high-performing team of implementation specialists.
Foster collaboration and accountability, driving a culture of “extreme ownership” and client focus.
Serve as the point of escalation for tricky projects, guiding your team through challenges with confidence and clarity.

Your Strengths

Hands-on experience managing SaaS implementations (EAM, ERP, or fleet tech is a plus).
Strategic mindset with the ability to see around corners, anticipate bottlenecks, and proactively problem-solve.
Strong communicator who can translate technical concepts into client-friendly updates.
Proven track record leading teams, managing resources, and coordinating across departments.
Excellent presentation skills, with the ability to inspire confidence both internally and with clients.

Bonus Points For

Experience in fleet management or public-sector SaaS.
Background in high-growth SaaS environments where adaptability and speed are key.

About RTA

Feeling confident that this is in your wheelhouse? Let’s put that to the test!

The Bottom Line

You’ve made it this far, so congratulations! We are really looking for people who are ideal team players, with an almost frightening intensity and a passion for clearly articulating differentiated value to the market and making sales easier.

Base salary for the role is between $100k - $130k a year, based on experience. This is a full-time, hybrid role in office MWF & (WFH available on Tues/Thurs).?

About Us

RTA has been established since 1979 and is a certified Great Place to Work! Our purpose is to help fleets succeed, with our current mission to help fleets save $1B in their operations. We pride ourselves on creating a caring, team-oriented, family-friendly atmosphere for both staff and clients, and love that our work makes a positive impact on all the lives we touch. Our clients are the backbone of society. They carry kids in school buses, patients in ambulances, food and medical supplies in trucks, and people just taking the bus or train to work. We do meaningful work, and we want our clients to have the best tools and experiences available to them.

Our office spaces are open, spacious, and colorful, with an abundance of natural light. We come together often as a company to enjoy freshly baked desserts or awesome lunches, and genuinely enjoy each other’s company. We offer some pretty unique perks and benefits, as well as all the standard ones.

Coming from the east side? You’ll enjoy waving at the traffic going the other way while never having to stare at the blinding sun. It only takes about 30 minutes to get here from downtown Scottsdale in the mornings. We are located close to Arrowhead Mall, with quick access to the 101 from multiple directions.

If all of this sounds like you, and your type of company, then click apply! Seriously, we’ve asked you three times, and you are still reading. Come on, get your hands up and let’s raise the roof!?

#LI-AE1

Implementation Supervisor (Fleet Data Quarterback)

Job Description