Endless Surf is on a mission to shape the future of surfing beyond the ocean. Bringing powerful, efficient, and customizable waves to inland reaches around the globe, we are creating world-class surf experiences alongside visionary developers that are centered around our next-generation wave generating technology.

As a company, we strive to challenge the status quo and push the boundaries of what is possible when it comes to moving water. Although our individual skillsets are diverse, we are a close-knit team that is grounded by our passion for the ocean, mountains, and the great outdoors.

Position                            Manager, Asset Performance & Remote Operations (EMEA)
Department
               Endless Surf Operations
Location                           Europe (remote)
Reports to
                      Director of Projects and Operations

Purpose

We are seeking a Manager, Asset Performance & Remote Operations (EMEA) to help build and lead our global approach to remote monitoring, asset performance, and field service response. This is a hands-on, build-and-run role responsible for co-creating the operating model, systems, and processes that ensure our surf lagoons consistently meet operational and performance requirements. Using your industry and engineering experience you will operate at the intersection of industrial systems, digital monitoring platforms, and field operations, acting as performance monitor, the first point of escalation for technical issues, existing client interface, and as a key contributor to the ongoing evolution of our technology.

Key Responsibilities – What You’ll Be Up To

Remote monitoring of real-time performance across global installations, including uptime, system performance, and key operating parameters

Act as the first point of contact for client queries, escalation and response for all technical issues across EMEA sites, diagnosing issues remotely and coordinating rapid response actions cross functionally

Lead on-site troubleshooting for critical incidents, mobilizing and managing internal stakeholders, third-party service providers and supplier partners when required
Ensure root cause analysis reporting and rapid restoration of operations to meet contractual uptime obligations where affected
Manage and lead workflow and first response for maintenance and inventory tickets within the facility/asset management software, ensuring client maintenance compliance, rapid repair and proactive onsite inventory replenishment management

Review and improve preventive and predictive maintenance strategies and processes and coordinate implementation of improvements at client facilities

Review and improve trend analysis and performance-based reporting for internal and external stakeholders to ensure contractual performance compliance and establish continual improvement opportunities

Develop and improve standard operating procedures (SOPs), escalation workflows, and maintenance and inventory management frameworks
Work closely with our engineering team, and third-party software partners to help enhance functionality of our facility/asset management monitoring and alert system

Reporting Structure

This role operates within a matrix environment of local regional leadership and functional and strategic performance direction from the head office in Canada, requiring strong cross-functional collaboration and clear communication.

Qualifications & Experience – Hard Skills Qualify You

10+ years of experience in industrial operations, asset management, or field service environments
Degree in Mechanical, Electrical or Industrial Engineering required
Applied modeling and simulation experience using CFD and FEA analysis or similar is preferred
Proven experience managing or improving remote monitoring, CMMS, or asset performance systems
Experience in creating and implementing predictive and preventative maintenance systems and processes
Demonstrated ownership of uptime, reliability, or SLA-driven performance environments
Experience leading incident responses and troubleshooting across multiple sites
Strong background in industrial mechanical and electrical systems, including but not limited to:

- Motors, blowers, or compressors
- Variable Frequency Drives (VFDs), preferably including systems from ABB
- Industrial control systems (PLC/SCADA exposure preferred)
- Process piping, valving and duct work
Fluent English speaker and communicator, including technical English

Preferred Experience

Candidates are likely to come from mature industries such as:

Industrial automation and controls (e.g. Siemens, Schneider Electric, ABB)
Compressor and blower systems (e.g. Atlas Copco, Ingersoll Rand)
HVAC, energy systems, or industrial service organizations
Water or process infrastructure environments

Soft Skills – Interpersonal Skills Make a Difference

Strong problem-solving and diagnostic capability in complex systems
Ability to operate effectively in a fast-paced, ambiguous, scaling environment
Experience building processes and systems from first principles
Excellent stakeholder management across technical, operational, and client-facing teams
Structured, data-driven decision-making under pressure
Hands-on, proactive, and solutions-oriented
Comfortable taking ownership and making decisions in high-pressure situations
Strong communicator with the ability to influence across functions
Ability to travel frequently and at short notice, engaging directly on-site when required

WhiteWater Competencies – Competencies Show Us You Belong Here

Accountability – We do what we say
Collaboration – We work well together
Customer Focus – We know and respond to our customers
Communication – We listen to and understand each other
Authenticity – We are honest and trust each other
Resilience – We deal effectively with pressure
Flexibility & Adaptability – We respond to change

Leadership Competencies:

Managerial Courage – We make tough decisions
People Development/Leadership – We develop others
Action Orientation – We take ownership and deliver results

Manager, Asset Performance & Remote Operations (EMEA)

Job Description