Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

The Delivery Commercial Interface Lead is responsible for managing and optimising the commercial interface between delivery operations and business stakeholders, ensuring cohesive project execution and achievement of shared objectives.

The role holder acts as the primary point of contact for all commercial matters not directly related to the principal construction contracts, ensuring smooth coordination and communication among various stakeholders across the project. The role holder analyses performance metrics to identify areas for improvement, leads risk activities related to interfaces, and provides strategic insights to senior management.

By overseeing the implementation of commercial agreements and monitoring interface activities, the role plays a critical role in the successful delivery of the project's objectives.

Principal Accountabilities

Develop and implement commercial strategies to enhance delivery operations and achieve business objectives.
Act as the primary point of contact for commercial matters between delivery teams and business stakeholders.
Lead a team of delivery commercial Interface Managers.
Monitor the completion of projects and implement effective and rigorous project evaluation methodologies to inform future planning.
Oversee the negotiation, execution, and management of delivery-related relevant contracts and agreements.
Manage relevant budgets and financial forecasts related to delivery operations.
Prepare and present regular reports on commercial performance to senior management.
Assist with the planning, development, commissioning, and implementation of any future commercial interface management systems.
Support the development and maintenance of plans, management controls, information processes and systems to support the timely delivery of all delivery commercial interface activities.
Accommodate change while maintaining programme and achieving project objectives.
Understand and communicate complex technical and commercial issues to the satisfaction of key stakeholders.
Provide strategic input into commercial interface management to maximise efficiencies in the delivery and operations of the projects, resolving issues and conflicting requirements in a timely manner.
Plan and manage the resourcing of the delivery commercial interface team, developing a pro-active and positive culture.
Support the delivery director by guiding a dynamic and challenging interface programme, ensuring alignment with MetroLink objectives.
Address significant challenges within the ongoing interface programme, providing solutions and strategic guidance.
Coordinate interactions between contractors, subcontractors, vendors, and internal teams to ensure alignment and the achievement of shared goals.
Lead all risk activities related to interfaces, implementing mitigation strategies and offering expert advice to senior management.
Ensure the seamless integration of work performed by various contractors, preventing gaps or overlaps that could lead to delays or cost overruns.
Lead the continuous monitoring of interface activities, oversee status reporting, and manage the prompt resolution of any issues to ensure successful project delivery.
Perform additional tasks, activities or other duties as may be required or assigned as part of the role.
Take reasonable care of your own and others’ health, safety and wellbeing by taking personal responsibility for working to the client's Target Zero principles.
Act as a role model for the project's vision and values, behaving in ways that are aligned to the client's Ways of Working. Encourage and support others to do the same.
Promote equality in the workplace and adopt appropriate behaviour when interacting with colleagues.

Qualifications

Experience

15+ years' commercial and contract management experience within construction / civil engineering, with 3+ years in a similar leadership role.
Experience in developing and implementing commercial strategies, managing contracts, and negotiating agreements.
Experience in managing delivery processes, logistics, or supply chain operations.

Skills

Strong project management skills to oversee the planning, execution, and completion of the project.
Ability to effectively engage with and manage relationships with various stakeholders, including customers, regulatory bodies, and internal teams.
Expertise in identifying, assessing, and mitigating risks associated with interfaces.
Ability to identify issues and develop effective solutions to keep the project on track.
Flexibility to adapt to changing project requirements and environments.
Strong interpersonal skills with the ability to influence and relate to individuals and groups – both technical and non-technical.
Strong analytical and organisational skills.
Ability to govern and drive outcomes to ensure high quality service.
Ability to develop successful commercial relationships that have benefitted programme performance and delivery metrics.
Strong ability to write, document, and maintain technical standards, guidelines, and workflows.
Ability to identify gaps in information governance and suggest recommended solutions.
Strong attention to detail and accuracy in developing structured documentation and ensuring compliance with standards.
Excellent communication and collaboration skills, with the ability to translate complex information management concepts into clear, actionable guidance and co-ordinate and communicate important information across team.
Ability to assess, refine, and continuously improve information management protocols and documentation.
Ability to work in a collaborative manner that is positive, open, transparent and is a clear and effective communicator to foster a committed, strategic, innovative and inclusive culture.
Ability to work effectively within a cross function multi-disciplinary functions matrix environment while ensuring that all procurement related tasks are conducted in a timely and accurate manner.
Ability to multitask, prioritise, and work well under pressure to meet established deadlines.
Ability to develop long term relationships with the Directorate wide team members.

Qualifications

Minimum level 8 degree in engineering, construction or a related subject matter or equivalent experience.

Memberships

Membership of Institute of Management Consulting, Association of Project Management Project Managers Institute (PMI) desirable

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

#LI-WJ1

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

Twitter

Instagram

LinkedIn

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.