With people in mind

Arjo is a globally minded company with a Swedish heritage, where a thriving international environment is driven by Swedish leadership culture. As a company that puts people at the heart of everything we do, Arjo employees are our partners in our mission to improve lives.

Explore challenging and rewarding careers in a wide range of specialties across our global network.

Position: Regional Service Supervisor
Location: Field based – Connaught/North Leinster
Job type: Full Time, Permanent

The impact you will have

You will be responsible for maintaining Medical beds, Mattress systems, Patient hoists, Assisted baths and Disinfection washers in Hospitals, Nursing Homes and in the community.
Working to Service procedures in an efficient and productive manner to complete a service itinerary, you will provide an excellent after sales customer service to our customers through effective communication and engagement.
You will supervision of a small team of Field Service Engineers (FSE) to achieve Departmental Objectives, but on occasions act as the deputy to the Area Service Manager (ASM) on commercial and operational tasks. Ensuring customer satisfaction and service contracts are renewed in a timely fashion

Key Duties and Responsibilities:

Carry out service itinerary in accordance with Company and Service procedures, whilst seeking to optimise use of time and minimise associated costs to help achieve the teams Profit Margins targets.
Be conversant with ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007, the Company’s Integrated Management System.
Ensure he/she is fully conversant with products working on and Company and Local Health and Safety Requirements and arrangements so work on customer's premises is done in a professional and safe manner.
Liaise with Arjo Service Admin Co-ordinator and Customer contacts to advise intended appointment times and duration of works to ensure customers are full informed at all times
On arrival at customer's premises, to inform staff of reason for visit and request permission before carrying out required work. Upon completion of required work, to ensure work area is clean and tidy, disposal of part and chemicals is in line with site instructions and relevant documentation is fully completed and correctly authorised.
Ensure personal appearance and levels of hygiene and health are of an exemplary standard in keeping with the Company’s market area and ethos.
Feedback any recommendations to Arjo following visits to customer’s premises, and on an ongoing basis to contribute ideas and observations in a professional manner, that may support the continuous improvement cycle in Arjo products and services.
To maintain all tools, spares and equipment within his/her care in a safe working condition highlighting anything unsafe to the Area Service Manager immediately. Any losses, breakages or excess wear and tear should be reported to the Area Service Manager to authorise Engineer obtaining replacements
Assist in monthly forecasting, scheduling and completing of service maintenance plans.
Be responsible for the collation and distribution of information, in the ASMs’ absence to ensure that all the relevant information is available at all times.
Lead a team of FSE and act as a point of contact and source of advice to the rest of the team.
Complete Annual Performance Reviews for team.
To undertake Audits on FSE at intervals stated within the Companies Quality Procedures.
Complete and submit all relevant documentation accurately within agreed timescales.
Assist in the recruitment of Field Service Engineers
Deputise for the ASM either when he/she is absent from work, during busy times or as part of their training and development in this role.
Review and monitor stock turnover, compliance, SLA and financial turnover.
Responsible for service contract renewals for customer within designated area by reviewing equipment condition, life expectancy and End of life status.
Present findings to appropriate Account Manager for relevant product
Member of MDT for Insight Assessments
Highlight to senior managers any shortcomings, malpractice or dishonesty contrary to company policies and procedures discovered in the course of carrying out duties.

Knowledge/Skills required:

Qualifications: City and Guild/NTEC/ONC or similar qualifications in mechanical/electrical engineering – Desirable.
Work Experience: Mechanical/electrical engineering experience – Essential.
Be conversant with ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007, the Company’s Integrated Management System - Desirable.
Ideally has experience of supervising a team of engineers.
Fully understands Health and Safety and EN regulations.

Other Essential Requirements:

Excellent written and spoken English.
UK Requirements: Eligibility to work in the UK.
Driving Licence: Required to hold a valid Irish drivers licence.
Travel: Ability to travel within the UK & I with occasional overnight stays as and when required.

What we will offer in return
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package. We will provide you with company van, IPAD, Laptop, Mobile.

Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

If hired, we require that all employees be vaccinated, unless a medical exemption is in place confirmed by a medical practitioner.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

Everything we do, we do with people in mind. We organize events for employees and their families, celebrate World Health Day, take part in charity events, participate in Arjo Volunteer Program and we play together in sports competitions. We are Arjo.

Join us! www.arjo.com

Regional Service Supervisor (Connaught/North Leinster)

Benefits

Job Description