Client Services Coordinator

Landmark Technologies is seeking an organised, proactive and customer-focused Client Services Coordinator to become the front-of-house presence for both our customers and our operations team.

This role sits at the centre of the business, ensuring calls are answered, customers are looked after, engineers and resources are coordinated, equipment and deliveries are managed, and the day-to-day operation runs smoothly. The ideal candidate enjoys variety and can comfortably switch between customer service, administration, scheduling, logistics and operational support.

This is an excellent opportunity for someone who enjoys solving problems, thrives on organisation, thrives on a busy environment and wants to develop a long-term career within a growing Managed Service Provider (MSP).

Key Responsibilities

Customer Communications

Answer incoming telephone calls professionally and ensure enquiries are routed correctly.
Act as the first point of contact for customers contacting Landmark.
Monitor and respond to general administration enquiries.
Keep customers informed regarding appointments, engineer visits and service activity.
Ensure customer communications are professional, timely and consistent.
Escalate urgent customer issues where appropriate.

Service Coordination & Scheduling

Coordinate engineer diaries and appointments.
Schedule onsite visits and customer installations.
Assist with resource planning and field service scheduling.
Coordinate equipment collections and deliveries.
Support the Operations Manager with workload and capacity planning.
Maintain accurate records within our PSA/Ticketing System and associated systems.

Office Operations

Be the primary office presence during working hours.
Welcome customers, visitors and suppliers.
Manage incoming and outgoing post and courier deliveries.
Receive, check and record equipment deliveries.
Coordinate returns, warranty replacements and supplier collections.
Ensure meeting rooms and office facilities are maintained.
Assist with office administration and operational activities.

Asset & Logistics Management

Receive and check IT equipment deliveries.
Ensure hardware is recorded and correctly allocated.
Coordinate shipment of equipment to customers.
Support stock control and inventory processes.
Assist with warranty returns and supplier RMAs.
Maintain accurate asset and logistics records.

Process & Continuous Improvement

Identify opportunities to improve customer experience and operational efficiency.
Help maintain operational procedures and documentation.
Support adoption of automation, AI and improved workflows.
Ensure operational tasks are completed consistently and accurately.

Experience & Skills

Essential

Excellent telephone and customer service skills.
Strong organisational and administrative abilities.
Professional verbal and written communication.
High attention to detail.
Ability to prioritise multiple activities simultaneously.
Comfortable using Microsoft 365 applications.
Full clean driving licence.
Ability to work from the Dublin office.

Desirable

Experience working within an MSP, IT support company or technology business.
Experience using ConnectWise or similar service management systems.
Experience coordinating field staff, engineers or service resources.
Familiarity with IT equipment and basic technology terminology.
Experience in office management or front-of-house roles.

The Person

You are someone who:

Enjoys speaking with customers on the phone and in person.
Notices when things are not getting done.
Takes ownership rather than waiting to be asked.
Likes bringing order and structure to very busy environments.
Is dependable, organised and calm under pressure.
Builds relationships easily with customers and colleagues.
Takes pride in delivering an exceptional client experience.

Career Progression

As Landmark continues to grow, this role has potential future progression into:

Service Delivery Manager
Head of Service Delivery
Operations Management

for the right individual.

While Landmark supports hybrid working, this is a full-time office-based role due to its customer-facing and operational responsibilities.

Client Services Coordinator

Job Description