Overview

Company Overview

Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its
exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic
handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp
blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal.
As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service.

Values & Culture

Longchamp embraces five core values:
⎯ Elegance – Providing a refined and polished customer experience
⎯ Authenticity – Acting with honesty and professionalism
⎯ Creativity – Encouraging innovation and fresh thinking
⎯ Quality – Striving for excellence in service and product
⎯ Sustainability – Committing to thoughtful, responsible business practices
Sales Assistants embody these values through every client interaction and contribute to a
culture of respect, collaboration, and passion for luxury retail.

Responsibilities

Job Purpose
To deliver exceptional, personalized service that exceeds client expectations, supports daily
boutique operations, and contributes to achieving sales and Clienteling goals in alignment
with Longchamp’s luxury standards.
Key Responsibilities
Customer Service & Sales
• Welcoming and advising customers: provide a warm, personalized welcome and
guide clients through tailored recommendations based on their needs.
• Contributing to sales: taking an active part in selling products in line with the
company's sales techniques and store objectives.
• Building long term relationship with clients: develop and maintain client relationships
through excellent service and personalised follow-up.
• Managing returns and exchanges: dealing with customer requests for product returns
or exchanges, in line with internal policies.

Product & Brand Knowledge
• Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand
heritage
• Communicate brand stories and product features with confidence and clarity
• Stay updated on new arrivals, seasonal launches, and promotional activities
Boutique Operations
• Ensuring product presentation: making sure that products are displayed in adherence
to visual merchandising guidelines.
• Restocking and stock management: support replenishment, stockroom activity, and
inventory accuracy
• Managing checkout operations: carrying out transactions smoothly and guaranteeing
fast, secure service and data capture

Qualifications

Skills & Qualifications
⎯ Minimum 1 year of experience in retail, preferably luxury or premium
⎯ Strong interpersonal and communication skills
⎯ POS system knowledge and basic MS Office familiarity
⎯ Fluent in English (additional languages preferred)
⎯ Passion for fashion, customer service, and luxury brands
Person Specification
⎯ Outgoing, polished, and professional demeanour
⎯ Service-driven and problem solving
⎯ Team player with a proactive attitude
⎯ Detail-oriented, punctual, and dependable
⎯ Organized, and able to prioritize daily tasks
⎯ Flexible with scheduling including weekends, evenings, and holidays

FULL TIME SALES ASSOCIATE 40H

Job Description