IT Field Service Engineer – Galway | MSP

Galway City / County Galway

€42,000–€45,000 basic salary, based on experience

Company van provided

If you are an experienced IT Field Service Engineer who enjoys getting out to client sites, solving problems and taking ownership of your work, this could be a very good next move.

We are working with an established IT services business that is looking to add an experienced Field Service Engineer to its Galway team.

This is a varied technical role supporting multiple business clients across different environments. You will work across onsite support, infrastructure troubleshooting, Microsoft 365, servers, networking and project work rather than dealing with the same environment every day.

You will need to be comfortable representing an MSP professionally at client sites, managing your own workload and taking technical issues through to resolution.

The Role

You will provide hands-on IT support and project assistance across a portfolio of business clients in Galway and the surrounding region.

Your work will include:

Visiting client sites to troubleshoot and resolve IT issues
Supporting multiple MSP clients and environments at the same time
Providing Level 2 support, with exposure to more complex Level 3 issues and project work
Supporting Microsoft 365 environments, including Exchange Online, SharePoint and related services
Supporting Azure and Microsoft cloud services
Troubleshooting Windows desktops, laptops and Windows Server environments
Installing and configuring servers and infrastructure in live client environments
Diagnosing LAN, WAN, DNS, DHCP, VPN and general networking issues
Supporting and configuring firewalls such as SonicWall or similar technologies
Working on IT installations, upgrades, migrations and client projects
Documenting work clearly and keeping client information up to date
Communicating directly with client users, managers and internal technical teams
Taking ownership of technical issues from initial diagnosis through to resolution

Requirements

What We Need

MSP experience is essential for this position.

You must have:

At least 3+ years' experience working as an IT Field Service Engineer within an MSP
Strong experience supporting multiple external clients and different IT environments at the same time
Good Microsoft 365 administration and troubleshooting experience
Experience with Windows Server in a commercial environment
Strong Windows desktop and endpoint troubleshooting skills
Good networking knowledge, including TCP/IP, DNS, DHCP, VPNs and general network troubleshooting
Experience supporting or configuring business firewalls such as SonicWall, Fortinet, Sophos or similar
Experience visiting client sites and dealing directly with business users
The confidence to troubleshoot issues independently and take ownership of your workload
Good documentation and time-management skills
Clear, professional spoken and written English
A full Irish driving licence

You must also be currently living in Galway City or County Galway.

This role will involve regular travel to customer sites using a company van, so the driving licence requirement is essential.

Benefits

What You Will Get

This is a good opportunity for an engineer who enjoys the variety of MSP work and wants to continue developing technically.

The package includes:

€42,000–€45,000 basic salary, based on experience
Company van for client site work
Laptop and mobile phone
Pension contribution
Training and professional development support
Exposure to a broad range of Microsoft, networking, infrastructure and client projects
Opportunity to develop further across higher-level support and project work

Location & Work Authorisation

You must be living in Galway City or County Galway and be able to travel regularly to client sites.

You must already have the full legal right to work in Ireland.

There is no visa sponsorship available for this position, either now or in the future.

If you have 3+ years of genuine MSP field engineering experience and you are looking for a varied role where you can work directly with clients and continue building your technical experience, we would be interested in speaking with you.

IT Field Service Engineer – Galway | MSP

Benefits

Job Description