WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Objective

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations. This is a 6-month, fixed-term contract.

Key Job Responsibilities

Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
Maintain and champion strong visual standards for the sales floor
Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
Support a safe work environment and efficient operation through strong stockroom standards and processes
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.
Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
Resolve client needs quickly & effectively ensuring customer satisfaction
Identify product concerns and communicate inventory needs to support the business goals
Support other areas of the business, including Sales & Service and Cashier, as needed

Operations Associate Qualifications

Preferred prior work experience in a client-centric, sales & operational environment
Passion for customer service and delivering exceptional experiences
High energy, upbeat and enthusiastic with the ability to integrate fun and work
Self-motivated with a desire to achieve results and excel individually, and as a team
Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
Aligns with and embodies ALO's Guiding Principles
Proof of right to live and work in the UK

Operations Associate Schedule

Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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Operations Associate (FTC) - Grafton Street

Job Description