ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

We are seeking an operational leader to assume the role of Community Manager for Mayor Square. Reporting directly to the Operations Manager (PBSA), you will hold full accountability for the daily performance, statutory compliance, and commercial success of this student asset.
You will be responsible for executing the operational strategy that defines the student lifecycle from the intake of residents in September to the management of short-stay commercial activity during the summer months. You will lead a multidisciplinary onsite team, ensuring that Mayor Square delivers exceptional service standards that align with Greystar’s global reputation for excellence.

JOB DESCRIPTION

Key Role Responsibilities

1. Operational Leadership & Asset Management

Total Site Oversight: Maintain operational control of the building 365 days a year. Ensure the physical asset remains in pristine condition through the effective management of facilities management (FM), housekeeping, and maintenance partners.
The Summer Season: Manage the site’s dual-purpose operating model. You will oversee the logistical transition from long-term student lets to high-volume short-stay summer bookings (interns, language schools, and tourism), treating the summer period as a critical commercial revenue stream.
Turnaround Execution: Plan and execute the annual "Summer Turnaround" ensuring all units are inspected, cleaned, and maintained to hotel standards regarding readiness for the new academic intake.

2. Commercial Performance & Financial Control

P&L Accountability: Manage the site’s operational budget with precision. You will be responsible for variance reporting, cost control, and ensuring Net Operating Income (NOI) targets are met.
Occupancy & Retention: collaborate with the central Sales and Marketing teams to drive leasing velocity. You will utilize local market knowledge to support pricing strategies and drive retention by ensuring current residents are eager to re-book.

3. Student Experience & Community

Resident Engagement: Implement the resident experience strategy defined by the Operations Manager. You will curate a professional and inclusive environment that supports student wellbeing, creating a genuine sense of "home" within the Canvas brand.
Stakeholder Management: Act as the primary ambassador for Mayor Square, maintaining professional relationships with university partners, neighbours, and local authorities.

4. Leadership & Compliance

Team Development: Lead, mentor, and develop the onsite team (Front of House, Maintenance, Housekeeping). Foster a culture of professionalism and service excellence, ensuring all staff are trained and motivated.
Health, Safety & Governance: Ensure the building is fully compliant with all Irish Health & Safety legislation and Fire Safety regulations.

About You

You must bring proven leadership experience in General Management or Operations within PBSA, Build‑to‑Rent, or the Hotel sector, demonstrating strong operational acumen through managing large-scale assets with high occupancy turnover such as student intakes or hotel peak seasons. You should possess solid financial literacy, with the ability to oversee P&Ls, budgets, and financial reporting. You must carry professional gravitas to represent the Greystar and Canvas brands effectively to senior stakeholders and investors, while balancing strategic commercial goals with the practical, hands‑on demands of daily operations. Above all, you must be highly customer‑centric, recognising that in the PBSA sector, resident satisfaction is the key driver of reputation and revenue.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

Community Manager

Job Description