Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Bizops Engineer II

Overview

The Business Operations (BizOps) team is seeking a Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

All about you/experience:
• Support experience in Event Drive Applications/ event driven systems, message streaming services (NATS, MQ, Axon)
• Coding experience in one or more of the following: C++, Java, Python, Go
• Experience with algorithms, data structures, scripting, pipeline management, and software design
• Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
• Experience in Monitoring tools such as Splunk, Dynatrace, Grafana
• Experience with Java, J2EE, Webservices (SOAP/REST), Spring/Spring Boot is a plus.
• Databases such as Postgres, Redis and Cassandra, data replication strategies, data and application availability definition
• Experience in production support environments and ITIL processes.
• Experience with industry standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.
• Developing and maintaining cloud solutions, cloud based micro services on VMware Tanzu, Azure, GCP, or AWS in accordance with best practices.
• Background on cloud native tooling, orchestration technologies for managing containerized workloads and services (Kubernetes preferred).
• Understanding of:
o Client-server relationships
o Networking concepts
o Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).
o Load balancers and application firewalls - F5, nginx
o Operating System navigation.
o Logging and monitoring methods, standards, and tools.
o High availability and business continuity planning
o Caching concepts

Role Qualifications:
The ideal candidate will have experience in many of these areas:
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Coding or scripting exposure.
• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
• Experience with algorithms, data structures, scripting, pipeline management, and software design
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
• Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
• Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Bizops Engineer II

Job Description