Customer Service Administrator

Reports to: Customer Services Manager

Duration: Contract

Location: Leopardstown

Summary:

The successful candidate will be based in Leopardstown working as part of the Customer Service Team. The role will be responsible for maintaining customer service functions, all within a fast-moving, ever-changing, competitive environment.

Principal Duties and Responsibilities:

Dealing with all aspects of customer orders.
Dealing with product returns and credit notes.
Dealing with customer enquiries, requests, backorders and record management.
Ensuring all customer queries and issues are resolved promptly and thoroughly.
Liaising with Warehouse, Carriers and Couriers to ensure efficient & timely delivery of product to customers.
Scheduling orders for delivery

Dealing with Quality and other Departments
Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures, SOPs and EHS regulatory requirements.

Supporting Sales Teams & Managers
Providing administrative support to other departments, as required

Qualifications & experience:

Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
Excellent verbal & written communication skills
Working knowledge of SAP
Pharmaceutical experience desirable
Working knowledge of SAP
A good working knowledge of Microsoft Office Applications (MS Excel & Word) SAP R3 and order processing experience desirable.

The successful candidate will be:

Flexible, hardworking and enjoy working with people.
Articulate, courteous with a friendly telephone manner.
Ability to work well under pressure while adhering to strict deadlines and standard operating procedures.
Independent but able to work in a team environment, supporting team objectives.

Customer Services Administrator

Job Description