Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.

What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.

Hours of work: 09:00-18:00

Monday to Friday

Salary up to €31,500

Purpose of role:

To provide a first class quality service to our internal and external customers and build strong professional relationship with multiple stakeholders. The role is a unique link between our customers, sales and operations and is a part of a larger team to ensure we consistently achieve a quality service to our customers.

Responsibilities:

Coordination with delivery / collection branches
Proactive customer communication
Achieve prompt and professional response times to customers queries via phone and email with a focus on first time resolution
Processing of shipments and organization of special deliveries & requests
Actively monitor domestic, import and export shipments with the help of Active Report, unloading reports and stock checks.
Complaint processing and the issue of performance reports to customers when there is a service discrepancy
Handling and management of customer complaints in a professional manner
Maximise revenue by upselling and capturing value added service charges
Maintain and develop a collaborative approach with work colleagues throughout the business
Customs Document validation and liaison between customs team and customer.

Skills and experience:

English required – written and spoken
Sufficent use of microsoft office
Customer service background desirable
Logisitics/transport background desirable
Organisational and interpersonal skills
Strong communication skills
Ability to build effective relationships

Why Join DACHSER?

At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.

What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.

Customer Service Representative Road Logistics 1

Job Description