Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Department & Team: Outbound Digital

Job Summary:

The Senior Software Engineer builds and operates backend services that power digital outbound messaging in Genesys Cloud. The platform orchestrates millions of SMS, email, and WhatsApp messages through automated campaigns across 18+ global production regions. This role focuses on designing features, solving distributed systems challenges, and maintaining reliability at scale using technologies such as Java, AWS Lambda, DynamoDB, SQS, Kafka, and Redis.

Location: For this position, we are open to those who wish to work hybrid from our office in Galway, or remote within Ireland.

What You’ll Do:

Design and implement features across Java-based EC2 services and AWS Lambda functions
Build and enhance campaign lifecycle management, including APIs, pacing logic, state machines, scheduling, and reporting
Work extensively with DynamoDB, SQS, Kafka, ElastiCache (Redis/Valkey), and EventBridge Scheduler
Design event-driven workflows using DynamoDB Streams, Kafka consumers, and SQS-based job processing
Integrate with internal services for messaging delivery, contact management, phone number provisioning, and templating
Troubleshoot complex production issues across distributed systems, queues, and event streams
Improve system reliability and scalability through auto-scaling, retries, error handling, and caching strategies
Own features end-to-end, from design through deployment and validation across global regions
Write clean, well-tested, and well-documented code; actively participate in code reviews
Mentor engineers through pairing, design discussions, and technical guidance
Contribute to CI/CD pipelines and deployment automation
Collaborate with product, QA, and cross-functional teams to deliver high-quality solutions

What We’re Looking For:

5+ years of software development experience
Strong proficiency in Java and Python
Experience building and operating services in AWS (e.g., EC2, Lambda, DynamoDB, SQS)
Experience with distributed systems patterns, including event-driven architectures and eventual consistency
Familiarity with NoSQL databases (DynamoDB preferred)
Experience with caching systems such as Redis or Valkey
Ability to debug across multiple services using observability tools (e.g., Sumo Logic, New Relic)
Experience with CI/CD pipelines and production deployment workflows
Ability to work independently while communicating effectively across teams
Strong written and verbal communication skills
Bachelor’s degree in Computer Science or equivalent experience

Nice to Have:

Experience with Kafka or other event streaming platforms
Experience with AWS EventBridge, Step Functions, or similar orchestration tools
Familiarity with digital messaging channels (SMS, email, WhatsApp)
Experience with auto-scaling strategies (e.g., ASG target tracking, Lambda concurrency tuning)
Experience with infrastructure as code (Terraform, CloudFormation)
Familiarity with contact center or outbound campaign platforms
Master’s degree in Computer Science or Software Engineering

Our Benefits:

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
Annual bonus program – Be rewarded for your impact and contributions.
Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies – Generous paid maternity and paternity

#LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Senior Software Engineer

Benefits

Job Description