About the role

Reporting to the Customer Support Manager, you will be responsible for providing operational and administrative support to the sales team. Working closely with the sales managers, your role is to contribute directly to achieving sales objectives and to ensure efficient, responsive, and customer oriented service.

You will coordinate and follow up on customer and sales requests internally, acting as a key interface between customers, sales teams, and internal departments.

What will I be doing?

Assist the sales team with the day-to-day account management tasks of key customers,
Follow up contracts/purchasing order administrative work, ensuring information is correctly loaded onto our internal IT systems,
Work with internal departments and functions to handle customer quality and regulatory enquiries in support of the sales team,
Assist the sales team in coordinating customer enquiries and requests internally with various functions (Quality, R&D, Supply Chain…) and ensuring the customers /the sales team receive the requested responses.

What do I need to be successful?

In Kinisla we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment.

These include:

University degree or similar
Previous relevant experience in a commercial support or sales administration role
Fluent English required; a second language is a strong advantage
Strong organizational and coordination skills
Customer oriented mindset with attention to detail and responsiveness
Ability to work effectively in a cross functional environment

What will I get in return?

At Kinisla, we believe in giving talented, curious people the opportunity to make a difference. We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to.

We also offer:

25 days annual leave (excluding bank holidays)
Health Care
Matched pension scheme
Benefits platform offering discounts and cashback on major retailers.

About Kinisla

Kinisla is a vertically integrated farm-to-fork business with a very substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.

With over 50 years’ experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range. Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers.

Our dairy comes from some of the world’s richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kinisla is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities.

Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.

Globally, Kinisla employs over 1,600 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.

Get in touch today!

In Kinisla we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kinisla and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.

Beware of scams online or from individuals claiming to represent us. A Kinisla employee will not solicit candidates through a non-Kinisla email address or phone number. In addition, Kinisla does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kinisla will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kinisla will be from official firm accounts bearing the Kinisla name.

Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kinisla terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kinisla Hiring Managers.

Sales Support

Benefits

Job Description