Job Description

Aramark are currently recruiting for a Duty manager to join our team at one of our client site.

Job Responsibilities

Support the Ward Management Team and perform supervisory duties at Pantry Kitchen / Ward Level in the hospital.
Manage shifts when on duty. Covering rosters / service delivery / compliances.
Provide encouragement to Team Members, including communicating team goals and identifying areas for new training or skill checks are required.
Assist Ward Management Team with new team member training (under the Buddy System).
Answer Team Member questions, help with Team Member problems, and oversees Team Members work for quality compliance, when on duty.
Communicate deadlines and service goals to Team Members in a clear and concise manner.
Ensure Team Members adherence to company regulations and performance goals.
Conduct Team Meetings, with mentor group, to update Team Members on best practices and continuing expectations for service at Pantry Kitchen level.
Share comprehensive and detailed feedback about team performance / service delivery at daily briefings.
Ensure company (Aramark) brand materials and physical working spaces meet and exceed company presentation standards and are within HIQA compliance (90%).
Provide quality Patient Service, as per SLA, including interacting with patients, when required, answering Patients enquiries, and effectively handling Patient complaints.
Create an inspiring team environment with an open communication culture for the Team Members.
Delegate tasks and ensure daily service timelines are met.
Oversee day-to-day operation at Pantry Kitchen level, with Ward Management Team.
Motivate Team Members.
Listen to team members’ feedback and resolve any issues or conflicts and feedback to Senior Management for follow-up.
Organize workflow and ensure that Team Members understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching where required, based upon your experience.
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
Any other duties deemed appropriate or required by your Line Manager and or the company.

Duty Manager

Job Description