Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Software Engineer GRC (Governance, Risk & Compliance)
Department & Team: Product Security

We have an open position within Genesys Cloud Product Security, seeking a software engineer with strong technical capabilities, cloud expertise, and experience in GRC. You will be part of our Development Team building innovative GRC automation tools, AI-powered compliance solutions, and evidence collection systems.

Genesys is changing how businesses communicate with their customers using a micro-service architecture hosted in AWS. Our Development Team is transforming GRC operations through automation, eliminating manual evidence gathering, and building AI-enhanced compliance tools that position Genesys as a leader in compliance innovation.

Key Responsibilities:
GRC Automation Development

Design, develop, and maintain automated evidence collection systems using AWS serverless architecture
Build microservices for GRC automation tools including compliance knowledge bases, AI agents, and audit evidence platforms
Develop integrations connecting GRC platforms, audit tools, and cloud services
Implement automated workflows for compliance monitoring, control testing, and audit preparation

Cloud Infrastructure & Architecture

Architect, build and maintain serverless solutions using AWS Lambda, Step Functions, and other AWS services
Implement infrastructure as code for GRC automation systems
Design and build scalable microservices architectures for compliance tools
Develop CI/CD pipelines for automated testing and deployment of GRC applications
Manage containerized applications using Docker and orchestration platforms

AI-Powered Compliance Solutions

Contribute to development of AI-enhanced GRC tooling using AWS Bedrock
Build RAG (Retrieval-Augmented Generation) systems for compliance knowledge bases
Implement natural language query interfaces for compliance documentation
Develop prompt engineering solutions for automated compliance assessments
Create AI agents for gap assessments and control evaluations

Integration & API Development

Design and implement APIs for GRC platform integrations
Build adapters connecting audit management systems with evidence sources
Develop automated synchronization workflows between compliance platforms
Create custom plugins and extensions for internal GRC tools
Implement secure data transfer mechanisms for sensitive compliance information

Collaboration & Documentation

Work closely with Ireland-based Development Team on sprint planning and execution
Collaborate with Audit Operations team to understand compliance requirements and translate them into technical solutions
Participate in architecture reviews and technical design discussions
Document code, APIs, and system architectures for team knowledge sharing
Support deployment, monitoring, and troubleshooting of production GRC systems

What you will bring to the role:

3+ years of software engineering experience with focus on backend development, cloud systems, or platform engineering
Strong proficiency in Python for application development, automation, and scripting
Hands-on experience with AWS and cloud-native application development, to include services such as AWS Lambda, Step Functions, and AWS Bedrock
Proficiency with Docker and containerization technologies
Experience with CI/CD pipelines and automated deployment practices
Strong understanding of infrastructure as code solutions such as Terraform
Experience designing and implementing RESTful APIs and integrations
Familiarity with Git version control and collaborative development workflows
Strong problem-solving skills and ability to work independently
Excellent communication skills and ability to collaborate with cross-functional teams

Desirable skills or willing to learn:

JavaScript/TypeScript development experience
AI/ML experience including RAG architectures, LLMs, or prompt engineering
Understanding of GRC, compliance, or audit domains
Experience implementing policy-as-code solutions
Familiarity with compliance frameworks such as ISO 27001, SOC 2, PCI DSS, HIPAA, or similar
Experience with additional AWS services (S3, DynamoDB, CloudWatch, IAM)
Knowledge of security risks and best practices for cloud applications (OWASP)
Experience with serverless architectures and event-driven systems
Familiarity with monitoring and observability tools (Sumo Logic, PagerDuty, NewRelic)
Experience with Agile/Scrum development methodologies
Previous work in SaaS, fintech, or regulated environments

Our Benefits

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
Annual bonus program – Be rewarded for your impact and contributions.
Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies – Generous paid maternity and paternity

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Software Engineer, GRC

Benefits

Job Description