Benefit Operations Coordinator

Location: Dublin
Type: Full-time, Permanent
Working style: Hybrid
Reports to: Benefit Operations Lead

About Kota

Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products—Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution—we're making benefits more accessible, valued, and global.

Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more.

The Role

We are seeking to expand our Benefit Operations team, as our business and the number of partners expand rapidly in 2026. As part of the Benefits Operations function, you will play a key role in supporting growth and improving how benefits are delivered across the Kota platform.

This is a highly visible position in a rapidly scaling company, with exposure to customers, insurers, and internal teams across the business. The role will have a broad scope, global reach and plenty of opportunities for growth.

The role will be based in Dublin.

What You'll Do

Handle new business administration. Set up new employer schemes, facilitate application processing between employers, employees and insurance providers, while also updating our CRM and internal systems
Drive process optimisation and automation. Map existing workflows and identify opportunities for improvement, collaborating with product and engineering teams to implement these
Support scheme renewals. Work closely with employers and insurance providers, plus partner with customer success teams to refine processes and improve the customer experience
Own policy event administration. Process policy changes including joiners, leavers, dependents, cancellations and amendments; coordinate across internal teams and providers
Interact with customers as part of support function. Act as the first line of investigation for benefit and policy-related queries, owning issue resolution. Liaise with insurers and providers on escalations, tracking any recurring issues and maintaining high quality documentation.

What We're Looking For

2+ years of experience in operations, insurance, benefits administration, or customer support
Strong attention to detail. You can manage multiple workstreams and dive into complexity
Clear written communication skills. You thrive when working with different stakeholders
Comfort working in fast-paced environments. You are comfortable with ambiguity and evolving processes
Proactive mindset. You take the initiative, show strong ownership and like to solve problems

Our Values

Have Integrity. We care deeply about our why and it won’t jeopardise our how.
Care Deeply. Our products are our story, we look at the details, go the extra mile to delight customers.
Own Your Ship. Ask why, do the work, get the data, solve the problem, be an owner.
Raise the Bar. We continuously look to push past good enough. Expect more, move faster, and never stop raising your and the team’s standards.
Play to Win. We exist because we decided to say no to the norm – now we do this everyday.

Benefit Operations Coordinator

Job Description