Job Title: Business Consulting – Lean Six Sigma Black Belt – Senior Manager

Location: Dublin

Available for Work Visa Sponsorship: NO

Business Area: Business Consulting - Customer Transformation

Contract Type: Full-Time – Permanent

The opportunity

Join our Customer Transformation team and help clients radically improve processes across operations to drive value for internal and external customers. You’ll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations optimise operations and have a tangible impact on performance.

Your key responsibilities

Process Decomposition & Lean Analysis

Lead Lean Six Sigma DMAIC reviews across key client projects
Decompose end‑to‑end processes to task level, explicitly defining:

inputs and outputs
decision points
hand‑offs
exception paths
Produce Value Stream Maps (As‑Is and To‑Be) with quantified metrics (cycle time, lead time, takt time, capacity utilisation)

Waste Identification & Quantification

Apply the 8 Wastes framework systematically to identify:

non‑value‑added activity
bottlenecks and delays
duplication and rework

Quantify improvement opportunities to support:

business cases
prioritisation of AI agent candidates
phased transformation roadmaps

Statistical Analysis

Expert use of statistical tools and hypothesis testing to identify root causes, validate improvements, and predict performance outcomes using:

regression analysis
ANOVA
correlation analysis
Design of Experiments (DOE),

Statistical Process Control (SPC) & Process Capability:
- experience applying control charts,
- process capability analysis (Cp/Cpk),
- variation analysis to monitor process stability and drive defect reduction
Data Analytics & Visualization:
- Proficient in analysing large datasets and presenting insights using histograms,
- Pareto charts
- scatter plots
- control charts
- statistical software such as Minitab, or advanced Excel

Predictive Modelling & Experimental Design:
- Ability to design and execute experiments,
- develop predictive models,
- determine sample sizes
- use data to optimize process performance and operational outcomes.

AI‑Ready Process Design

Bring knowledge around Data & AI to:

identify tasks suitable for agent execution
define Human‑in‑the‑Loop control points
shape agent‑to‑agent and workflow‑to‑agent interactions

Ensure future‑state processes are:

standardised
auditable
scalable across jurisdictions and clients

CoE & Capability Development

Develop reusable Lean artefacts and patterns for repeat client delivery
Coach client and EY teams on Lean‑led AI enablement

Skills and attributes for Success

Certified Lean Six Sigma Black Belt
Experience delivering multiple Lean Six Sigma Black Belt projects
Proven delivery of Lean transformations in complex, regulated environments
Strong experience decomposing knowledge‑heavy processes
Comfortable working alongside technologists, data engineers, and AI specialists
Experience presenting quantified improvement cases to senior stakeholders
Strong interpersonal, workshop facilitation skills

What we look for

We’re looking for results driven, innovative, agile thinkers who are passionate about organisation transformation
You’ll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving.

What working at EY offers

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
Pension
Maternity & Paternity leave
Discounted health insurance
Bike to work Scheme
Web Doctor - Free unlimited online GP consultations for you and your family
Recognition Awards
The purchase of additional annual leave
Cash incentives for referrals
Hybrid Working
Work Mobile
Free Gym membership
TECH MBA paid by EY
Travel Pass
Wellness rooms Available in some offices

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.

Business Consulting - Lean Six Sigma Black Belt - Senior Manager

Benefits

Job Description