EHR Clinician Team Lead

Location: Dublin / Kilkenny / Waterford / Kildare (Hybrid)
Job type: Specified Purpose

Overview of role:

The Clinician Team Lead will play a key role in supporting the implementation of the Cúram Electronic Health Record (EHR) across UPMC Ireland. Reporting to the EHR Clinical Stream Lead, this role leads the implementation of important inpatient clinical applications, including Physician Care Manager (PCM), Order Management (OM), and International Medical Objects (IMO) tools. The Clinician Team Lead acts as the application champion across the organisation and ensures that system functionality aligns with the workflow needs of consultants, advanced practice clinicians, and other clinical staff. This position provides both strategic and day‑to‑day leadership for the Clinician workstream, supporting the smooth transformation of clinical workflows and operational functions. This is a senior position, with direct reports.

Primary Duties and Responsibilities:

General Accountabilities

Lead the delivery of the Clinician workstream in line with programme scope and governance.
Identify stakeholders, establish the project team, and assign responsibilities.
Collaborate with other clinical workstream leads as needed.
Oversee the clinician-facing modules, user experience, workflow design, milestones, risks, and benefits.
Drive issue resolution within the workstream alongside the Clinical Stream Lead.

Team Leadership & Stakeholder Engagement

Serve as the primary liaison to consultants, advanced practice clinicians, and other clinical staff to ensure system design supports documentation and workflow needs.
Lead engagement sessions, adoption planning, and go‑live readiness activities.
Recommend updates to policies and processes to improve clinician efficiency and outcomes.
Coordinate a cross‑functional clinical implementation team.
Facilitate workgroup meetings, track milestones, document decisions, and escalate risks.
Support development of training materials and assist with clinician education.
Provide hands-on support during go-live and stabilisation.
Work with the training team to ensure clinicians are fully prepared on MEDITECH workflows.
Support handover training to future BAU EHR team members.
Contribute to ongoing optimisation and training needs.

Workflow & System Design

Collaborate with clinical and technical teams to ensure workflow integrity across modules.
Act as the SME for clinician-related functions in MEDITECH (PCM, OM, IMO).
Work with MEDITECH analysts and operational leaders to design and validate clinician workflows.
Review system functionality and ensure it supports operational and clinical needs.
Support integration of clinical workflows with financial and quality processes.

Implementation Support, Data Validation & Testing

Oversee clinician-related system configuration, data migration validation, and platform integrations.
Lead testing activities, including integrated testing and UAT.
Identify and resolve clinical workflow or system issues with IT, finance, and clinical stakeholders.
Ensure clinical modules integrate effectively with lab, imaging, pharmacy, and other systems.
Validate reporting requirements for clinical functions.
Support change management, workflow redesign, and documentation requirements.
Engage clinical SMEs in standards development and optimisation discussions.
Help identify hardware requirements for clinicians within their work settings.

Documentation & Governance

Maintain accurate project documentation including workflow maps, risk logs, decision logs, and change records.
Support governance processes by preparing materials for the Clinical Design Forum and senior leadership.
Define and track KPIs for clinician readiness, adoption, and post‑go‑live performance.
Document lessons learned and improvement initiatives.
Ensure compliance with statutory and regulatory requirements for clinical safety and digital health.

Qualifications & Experience:

Required

Clinical degree (medical, nursing, or allied health).
Minimum 3 years’ experience in clinical operations.
At least 2 years supporting or leading system implementations (MEDITECH or similar EHR/ERP).
Strong understanding of clinical workflows, safety practices, and quality standards.
Strong project coordination, stakeholder engagement, and change management skills.
Excellent analytical, problem-solving, and communication skills.

Preferred

Experience implementing MEDITECH clinician modules, particularly PCM and OM, or similar EHR systems (Epic, Oracle Health).
Certification or advanced training in health informatics.
Knowledge of clinical decision support, change management methodologies, and relevant regulatory requirements.

This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.

EHR Clinician Team Lead

Benefits

Job Description