Are you passionate about shaping the future of digital retail banking? Join us at J.P. Morgan SE as a Technology Operational Risk Manager – Vice President within the CCOR Technology & Cybersecurity (“CCOR Tech & Cyber”) group. In this pivotal role, you will provide independent oversight of technology and cybersecurity operational risk management for our newly established International Consumer Banking retail business, with a strong emphasis on cloud technology and technical risk assessments.

As a Technology Operational Risk Manager – Vice President within the CCOR Technology & Cybersecurity team, you will be responsible for reviewing and assessing the governance of risks, processes, and controls, and for identifying risks inherent in JPMorgan Chase’s technology environment. By engaging closely with technology teams, you will develop a deep understanding of our technology and control landscape—including cloud architectures and security controls—to ensure robust risk management. Leveraging your expertise, you will participate in technical risk assessments and review threat models for critical systems, ensuring comprehensive identification and mitigation of risks. You will evaluate the effectiveness of risk management frameworks, policies, and procedures, ensuring alignment with industry best practices and regulatory requirements. As a trusted advisor, you will partner with the business and key stakeholders to drive enhancements in our policies and frameworks, adapting our approach to meet evolving risks. Your experience will also be instrumental in technology governance forums, where you will provide subject matter expertise on cyber and technology risk management for the International Consumer Bank.

Job responsibilities

Oversee operational risks by conducting targeted assessments of global and regional technology and cyber security processes for the International Consumer Bank (Chase Germany), with emphasis on cloud technology architectures, deployments, and related risks.
Assess independently the IT Risk Profile, Key Risk Indicators (KRIs), loss data, CORE, and scenario analysis; serve as a liaison with German and EU regulators on operational risk matters.
Review significant internal events, including examination of incidents and resolutions, back-testing against Operational Risk and Control Assessment outcomes, and evaluation of metrics, escalations, reporting, and scenarios.
Participate in emerging risk assessments as part of strategic business risk reviews, including analysis of regulatory and market developments, New Business Initiative Approvals, and external operational risk events.
Maintain up-to-date knowledge of new technologies and regulatory changes to enable proactive risk identification and mitigation.

Required qualifications, capabilities, and skills

Strong proven experience in cybersecurity or technology risk oversight roles, combined with financial services experience in retail banking.
In-depth knowledge of cloud computing, with hands-on experience in Google Cloud Platform (GCP) and Amazon Web Services (AWS).
Strong ability to understand complex technical systems and their supporting business processes, assess associated risks and controls, and recommend improvements as needed.
Solid understanding of cyber and technology controls, risk management processes, architectural requirements, engineering principles, and threat/vulnerability landscapes.
Demonstrated interpersonal and influencing skills, with a track record of building credibility and effective partnerships across multi-disciplinary teams, senior management, and global organizations.
Capable of working independently, managing multiple priorities, and thriving in a dynamic, fast-paced environment.
Exceptional written and verbal communication skills in German (C1 minimum) and English.
Comprehensive knowledge of EU and German technology regulations, including DORA, BaFin, and EBA Guidelines.

Preferred qualifications, capabilities , and skills

Relevant MBA or Bachelor's degree with professional certification preferred (e.g., ISACA, ISC2, SANS, AWS, GCP)
German at C2 level

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

Technology Operational Risk Manager – Vice President

Job Description