Join a dynamic team where your expertise will help shape secure and efficient access to critical business applications. This role offers the opportunity to work on impactful projects, collaborate with diverse teams, and contribute to the governance of user access across the organization. If you’re passionate about technology, process improvement, and delivering excellent customer service, this is the perfect place to grow your career.

As a Business Support Analyst within the Data Access Governance Team, you will be responsible for a variety of tasks and projects related to user access and entitlements for applications and shared folders. Your responsibilities will include assisting the Manager with quarterly user access certifications, handling internal and external audit requests, and managing action plans for user access and application ownership. You’ll also work on technology projects as assigned, requiring strong customer service skills and the ability to perform under pressure. The role involves working independently and collaborating with various levels of Operations teams to complete assigned tasks and projects.

Job Responsibilities:

Oversee and govern application user access and entitlements
Develop logical access templates for applications and shared folders by line of business
Review and approve new user access entitlements
Create detailed user access request guides for operations teams
Participate in projects related to user access entitlements, including automation and profile analysis
Gather information for audits and certifications
Report monthly metrics
Contribute to technology projects related to infrastructure and transmissions
Exercise initiative and independent judgment in coordinating and prioritizing work

Required Qualifications, Capabilities, and Skills:

Bachelor’s degree in Business Management or related field, with 3+ years of industry experience
Knowledge of identity and access management processes, including access controls, entitlement certification, and user access removal
Ability to coordinate issues and practices across regions and divisions
Excellent communication, influencing, and negotiation skills
Strong organizational skills and ability to work under pressure and tight deadlines
Ability to work independently and prioritize assignments for timely completion
Proficiency with MS Office products, especially Excel and Word

Preferred Qualifications, Capabilities and Skills:

Experience with JPM Fund Services applications and user access request tools (RSAM, IBID, SNOW) is beneficial but not mandatory
Experience in user access controls and application entitlements

Business Support Analyst

Job Description