Role Overview

The Ad Sales Account Manager is responsible for managing and growing a portfolio of SMB advertisers through consultative selling, structured pipeline execution, and disciplined account management.

You will act as a trusted advisor to advertisers, helping them achieve business outcomes through campaign optimization, education, and data-driven recommendations. Success in this role requires strong communication skills, sales discipline, comfort with outbound activity, and the ability to operate in a fast-paced, metrics-driven environment.

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What You Will Be Doing

Sales Execution & Customer Engagement

· Act as the first point of contact in the sales and account management process

· Manage a portfolio of SMB advertisers with responsibility for revenue growth and retention

· Engage existing and prospective clients via warm outbound calls, email, and follow-ups (40–50 calls per day)

· Qualify inbound and outbound leads and progress opportunities through the sales funnel

· Identify advertiser needs and recommend appropriate advertising products and solutions

· Support advertisers through consultation, education, campaign optimization, and performance review

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Pipeline, Productivity & Discipline

· Maintain a structured and accurate pipeline within CRM (Salesforce or equivalent)

· Meet defined daily and weekly activity expectations (calls, emails, follow-ups)

· Adhere to SLA standards for lead response, advertiser follow-up, and renewals

· Ensure high-quality documentation of customer interactions, opportunities, and next steps

· Contribute to forecast accuracy through disciplined opportunity management

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Quality, Compliance & Continuous Improvement

· Deliver customer interactions that meet quality standards across calls and written communication

· Follow agreed turnaround times, internal processes, and data/privacy requirements

· Identify inefficiencies in workflows and proactively suggest improvements

· Recognize trends, patterns, and recurring issues and escalate to team leadership

· Act as a positive brand advocate through professional, ethical, and customer-centric behavior

Your Background

Required Experience & Skills

· 1+ year experience in inside sales, account management, or customer engagement

· Experience with outbound calling or proactive customer contact (sales or service)

· Fluent Italian and English (spoken and written) - C1 level

· Completed High School Diploma (Irish Leaving cert or equivalent)

· Strong verbal and written communication skills with high emotional intelligence

· Comfortable working to targets in a performance-driven environment

· Strong organizational skills with attention to detail

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Preferred Qualifications

· Experience in digital advertising, media sales, SaaS, or platform-based environments

· Familiarity with CRM systems (Salesforce preferred) and sales engagement tools

· Strong affinity for social media platforms, digital trends, and pop culture

· Cultural awareness of the market or region supported

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Mindset & Behaviours

· Customer-centric and solution-oriented

· Resilient, proactive, and self-driven

· Data-aware and receptive to coaching and feedback

· Adaptable and eager to learn new products, tools, and sales methodologies

· Collaborative team player who thrives in fast-paced environments

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities

Ad Sales Account Manager - Italian speaking - CL12

Job Description