Laserfiche is looking for a dynamic Solutions Engineer who is a customer‑focused problem solver, playing a critical role in guiding clients through every stage of the implementation journey. In this role, you will partner closely with customers to understand their business objectives, uncover technical and operational challenges, and translate those needs into well‑designed, scalable solutions. You will serve as a trusted advisor—facilitating discovery conversations, proposing system configurations, demonstrating product capabilities, and ensuring seamless deployment.

Solutions Engineers collaborate cross‑functionally with Product, Engineering, Customer Success, and Project Management teams to ensure each implementation is executed with precision and aligned to customer expectations. You will configure and deploy solutions, test functionality, troubleshoot issues, and provide clear communication throughout the process to keep stakeholders informed and confident.

In addition to supporting complex implementations, Solutions Engineers may independently lead smaller‑scale projects, ensuring timelines, deliverables, and budgets remain on track. This includes coordinating tasks, managing customer expectations, documenting project outcomes, and delivering high‑quality results that drive long‑term customer satisfaction and product adoption.

About the Role - Key Responsibilities:

Implement LFC Projects

Work directly with the customer to gather and analyze project requirements.
Design, implement, and deploy a solution for small- to medium-sized projects that incorporates out-of-the-box Laserfiche software and functionality.
Install, configure, and license software necessary for the implementation
Provide weekly status meetings and demos to keep the customer informed on project progress and report/discuss any obstacles.
Complete technical documentation for each project includes System Documentation, End User Documentation, and a Test Plan.
Provide troubleshooting, training and support for the customer during end-user testing and the post-deployment phase.

Manage LFC Projects

Manage small-scale LFC projects, ensuring adherence to PM methodology.
Create a project management plan that includes timeline, communication plan, and team tasks.
Monitor and report on project status and budget.
Conduct project closeout and complete a project retrospective.

Support the Services team

Provide implementation backup to other Solutions Engineers as needed.
Participate in knowledge exchange at forums and other department meetings.
Provide product feedback and support
Review and test new Laserfiche releases to discover bugs and potential enhancements proactively.
Provide feedback on current LFC processes and participate in department retrospectives.

About You - Essential Qualifications:

Ability to work independently and take initiative during the project life cycle.
Strong problem-solving skills and ability to troubleshoot complex and dynamic customer environments.
Excellent attention to detail.
Ability to manage competing priorities and take responsibility for timely completion of tasks.
Strong written and verbal communication skills
Bachelor's Degree required
1 year of relevant work experience preferred but not mandatory
Must be able to support occasional evening and weekend work
Ability to travel up to one week per month

About Us

Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.

Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.

With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.

Learn more about our team here.

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688.

Solutions Engineer

Job Description