Client Manager, Dairy

(SMEs and Added Value Manufacturers)
Dublin

Reports To: Head of Dairy

Grade: 4

The salary scale for this role is €83,652 to €105,542.

New Entrants to the Public Sector commence on the first point of the Scale.

Purpose

Bord Bia has a vision that customers around the globe recognise that Irish food and drink is world-class; that it is high quality, distinctive, and made by a diverse range of creative producers from a unique and fortuitous island location.

Our purpose is to bring Ireland’s outstanding food, drink and horticulture to the world, thus enabling growth and sustainability of producers.

In this role, you will implement Bord Bia’s Consumer Dairy plans, in line with Bord Bia Dairy Strategy, and to enable branded Irish dairy to grow market share in Ireland and overseas.

What you’ll do

Contribute to the development and implementation of the Dairy strategy in alignment with the overall Bord Bia strategy.
Be the face of Bord Bia in delivery of services to support the sustainable growth of allocated Irish dairy clients (yoghurt, consumer dairy, added value manufacturers).
Develop deep understanding of client businesses and identify the key challenges or opportunities facing them. Ensure Partner client engagement is structured through formal regular check-ins with key actions and outputs captured and shared with appropriate colleagues on CRM.
Produce and deliver an on-going client plan for priority clients to maximize the value available from Bord Bia engagement, using the client plan template and the client engagement model.
Team lead on UK and Ireland retail agenda, partnering with Global Business Development (GBD) team to create compelling category stories on the benefits of sourcing sustainable Irish dairy products.
Deliver annual Consumer Dairy seminar.
Manage participation of sector clients at key dairy trade shows, trade missions and other relevant Bord Bia services.
Promote the benefits of Bord Bia Talent Academy and identify opportunities for placements with clients or their customers. Mentor candidates placed in client companies.
Drive support for organisational initiatives through active industry consultation and representation, such as Origin Green, and capability development.
Actively contribute to annual dairy planning process by best representing ambitions of the Bord Bia Dairy Strategy and the identified needs and priorities of allocated clients.
Manage the performance of the international graduate member by determining and delegating priorities, through regular, formal personal development conversations, informal feedback and coaching.
Manage assigned budgets in accordance with Bord Bia procedures.
Embed adherence to the One Bord Bia Operating Model.

About You

Essential Knowledge, Skills & Capabilities

Knowledge:

Irish dairy and wider food and drink industry
Irish & UK consumer dairy category trends
Top line dairy production processes
Top line dairy ingredient applications

Skills & Capabilities:

5+ years’ experience in a related field of employment
Key Account Management Research and data interpretation
Presentation and analytical writing skills Budget management
Retail Operations
Category Management Principles.
International dairy category trends
Detailed technical dairy knowledge
Dairy sector supply chains
Ireland and UK retail landscape
Brand development
Sustainability understanding
Capability building

Desirable Knowledge, Skills & Capabilities

Knowledge:

International dairy category trends
Detailed technical dairy knowledge
Dairy sector supply chains
Ireland and UK retail landscape
Brand development

Skills & Capabilities:

Sustainability understanding
Capability building

Closing Date/Time: Thursday, 16 July 2026 @ 13:00hrs (GMT/UTC +1)

Learn more about working at Bord Bia. Click here!

Bord Bía is an Equal Opportunities Employer: We want to see a society where everyone is equal. We know our foundation must be an equitable workplace that recognises the dignity and worth of everyone and gives all our employees the freedom and opportunity to fulfil their potential: we want for you to be able to bring your whole self to work, so you can be the best you can be and live your purpose whilst developing your career with us. Our talented and diverse workforce also reflects the diversity of our clients, customers and markets by utilising their range of skills, knowledge and experience. Harnessing the wide range of perspectives this diversity brings, promotes innovation and helps make us more creative and competitive.

Bord Bia is committed to ensuring that all recruitment candidates have complete and equitable access as can reasonably be provided. If you require any support or accommodation as part of the recruitment process, please contact us directly at humanresources@bordbia.ie

Client Manager, Dairy (SMEs and Added Value Manufacturers)

Job Description