Overview

Role Overview

The Facilities Manager is responsible for the overall, management, maintenance and Health and safety of Teleperformance's buildings, infrastructure and service. This role ensures that the buildings are fully compliant with all relevant Health and Safety legislation, operational standards and regulatory requirements while providing a safe, efficient and cost-effective working environment for employees and visitors.

Responsibilities

Facilities Manager – Job Description

Location Dublin

Department Facilities

Reports to Head of Property Management

Role Overview

The Facilities Manager is responsible for the overall, management, maintenance and Health and safety of Teleperformance's buildings, infrastructure and service. This role ensures that the buildings are fully compliant with all relevant Health and Safety legislation, operational standards and regulatory requirements while providing a safe, efficient and cost-effective working environment for employees and visitors.

Key Responsibilities

Facilities Management and Operations

Oversee day to day operations of all facilities including buildings, grounds and equipment
Manage planned preventative maintenance (PPM) schedule and reactive maintenance
Ensure all facilities are clean, functional and fit for purpose
Coordinate space planning, office moves, and workplace optimisation
Manage utilities (electricity, water, gas) and drive energy and drive energy efficiency initiatives

Health & Safety Management

Act as the responsible person for health and safety across all sites
Develop, implement and maintain Health & Safety policies and procedures
Conduct regular risk assessments and ensure corrective actions are completed
Ensure compliance with Fire safety Regulations, including drills, and equipment maintenance
Investigate accidents, incidents, and near misses. produce reports and implement preventative measures
Deliver Health & Safety training and promote a strong safety culture

Compliance & Regulatory Management

Ensure full compliance with all relevant legislation (eg workplace safety, building regulations, environmental standards)
Ensure full compliance with all Global Policies and procedures
Maintain up-to-date compliance records, certifications and documentation
Manage statutory inspections (e.g electrical, gas, lifts, HVAC systems)
Liaise with external regulators, auditors and local authorities
Liaise with internal auditors and Security Risk and Compliance team
Ensure contractors comply with legal and company standards

Contractor & Vendor Management

Procure, manage and monitor third party service providers and contractors
Negotiate contracts, SLA’s and pricing
Ensure all contractors are properly vetted, insured and compliant
Monitor performance and conduct regular reviews

Budget & Financial Management

Track costs and identify opportunities for savings and efficiencies
Approve invoices and mange procurement processes

Sustainability & Environmental Management

Implement sustainability initiatives to reduce environmental impact
Monitor energy usage and waste management practices
Ensure compliance with environmental regulations and corporate sustainability goals

Emergency & Business Continuity Planning

Develop and maintain emergency response and evacuation procedures
Lead response to building related emergencies (e.g. fire, flood, power outages)
Support business continuity planning and disaster recovery efforts

Security Management

Oversee physical security measures (access control, cctv, intruder alarms)
Ensure site security procedures are effective and up to date
Coordinate with security personnel and external providers

Key Skills and Experience

Proven experience in Facilities Management or a similar role
Strong knowledge of Health & Safety legislation and compliance requirements
Experience managing contractors, suppliers and budgets
Excellent organisational and problem-solving skills
Strong communications and stakeholder management abilities
Ability to manage multiple priorities and respond to emergencies

Qualifications

Relevant degree or professional qualification (e.g. Facilities Management, Engineering or similar)
Health & Safety certification (e.g. NEBOSH General Certificate or equivalent)
Membership of a professional body e.g. IWFM, IOSH) - desirable

Key Competencies

Leadership and accountability
Attention to detail and compliance focus
Risk management and decision-making
Proactive and solution-orientated mindset
Strong customer service orientation

Working Conditions

Office based with regular site inspections
May require occasional out of hours work or emergency call outs