About the Opportunity

We’re a mid-sized, globally distributed B2B SaaS company empowering organizations with innovative digital solutions. With a strong product-led culture and international customer base, we’re scaling rapidly—and we’re looking for a Senior Product Operations Manager to bring structure, clarity, and strategic visibility to our growing product organization.

As a Senior Product Operations Manager, you’ll work at the intersection of people, process, and product. Embedded within the product team—partnering closely with Product Managers, Designers, and Researchers and cross functional teams—you’ll lead initiatives that improve the way we plan, build, and deliver. You’ll build scalable systems, implement effective tooling, and lead operational programs that improve efficiency, increase transparency, and support leadership in strategic decision-making.

What to expect?

Drive Operational Excellence: Optimize product development workflows, team rituals, and cross-functional coordination to enable high-impact work.
Program Execution: Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution.
Tooling & Automation: Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort.
Reporting & Metrics: Analyze reports to gain insights and work with Business Analysts on improvement initiatives.
Risk & Dependency Management: Proactively identify operational risks, interdependencies, and roadblocks—and drive resolution across teams.
Training & Enablement: Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently.
Cross-Functional Communication: Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams.
Product Advocacy: Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration.

What you need to be successful

5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company.
Proven track record of leading and scaling operational processes in cross-functional product organizations.
Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets).
Strong analytical skills with the ability to define and track operational KPIs.
A systems-thinker with strong organizational skills, strategic mindset, and attention to detail.
Excellent communication and stakeholder management skills; able to influence across all levels of the company.
Experience working in or with globally distributed teams.
Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus.

What’s in it for you?

Join an ambitious tech company reshaping the way people build digital experiences
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
Time off to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-hybrid #LI-SB1

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.

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Senior Product Operations Manager (f/m/d)

Benefits

Job Description