Overview

At Microsoft Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is seeking talented professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

As a Digital Cloud Solution Architecture Manager for UK & Ireland you will lead a team of 11 DCSAs (Digital Cloud Solution Architects) that cover UK & Ireland (UKI) to deliver on the promise of CAIP (Cloud & AI Platforms) and assist customers in achieving their digital transformation goals.

This opportunity will allow you to develop some of the following skills:

Leadership and coaching skills of the DCSAs to deliver a successful customer transformation aligned to business needs.
Enhance cross-team collaboration skills by supporting the sales team’s quota retirement.
Enhance communications skills managing a geographically dispersed organization.

Your primary two responsibilities are to lead and develop the DCSAs to deliver Azure based solutions to customers to drive adoption and consumption of CAIP workloads across our latest cloud technologies. The other is to coach and develop the DCSA to build trust and expand the use of Azure beyond the initial project the DCSA is supporting.

In addition, you will partner closely with sellers, partners, partner teams, and regional leadership to drive committed pipeline creation, accelerate customer adoption, and ensure execution against Azure consumption and revenue growth objectives across UK & Ireland.

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services? Do you possess superior leadership, communications, and consultative capabilities? Microsoft is seeking managers with a deep interest in cutting-edge technology to join the SME&C Customer & Partner Success organisation as a Digital CSA Manager (DCSA) team lead. In this role, you will manage a team of highly talented and skilled deeply technical CAIP DCSAs, driving the day-to-day execution to exceed business performance targets and coaching team members.

You will own the UKI CAIP DCSA business rhythm, partnering with Sales leadership on the all-up UKI CAIP IAR to drive pipeline health, forecast accuracy, territory planning, and strategic account execution. Success in this role requires balancing technical and commercial leadership, people development, and business management to deliver consistent customer impact and business outcomes across the region.

You are a thought leader with the ability to hold professional level discussions. You are results-oriented, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and cross-business collaboration required. You will be responsible for the UKI CAIP committed pipeline and related Azure Revenue numbers, customer relationship development experience (Consulting, Business Development) and generate trust, build alliances.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Develop, coach, manage and evaluate a high-performing, deeply technical team of 11 CAIP DCSAs by setting a clear bar for excellence. Coach team to plan portfolio growth and utilizes portfolio plans to build industry/team plan, leveraging own expertise and hands-on experiences.

Is a strategic partner to executive-level business and technical decision makers (e.g., C-level, school system leaders) to guide customers in defining and realizing their digital and business transformational targets. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships.

Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration. Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs.

Lead team to meet and exceed monthly, quarterly, and annual team targets (ACR, NNR, pipe generation contributions) and accurately manage in CRM the forecast, and assess risk, while ensuring proper CRM hygiene. Identify performance plans in weekly deal and pipeline reviews with management.

Drive disciplined forecast management and inspection processes with both DCSA and Sales leadership teams, ensuring clear accountability for committed business and predictable execution against regional targets.

Support and enable the team to drive customer change and optimization of change management by applying deep knowledge of change management principles, creating influence strategies with decision makers to scale change across organizational boundaries, and articulating alignment between customer culture and digital transformation.

Own the DCSA CAIP rhythm of business (ROB) across UKI and contribute to UKI CAIP ROBs and IARs, including regular pipeline and forecast reviews, committed pipeline inspection, territory planning, opportunity acceleration, and executive stakeholder engagement. Partner with Sales leadership and partner teams to identify growth opportunities, mitigate execution risks, and drive accountability for Azure business outcomes.

Lead strategic account and territory planning with Sales Units, ensuring DCSA investments are aligned to the highest-impact customer opportunities, business priorities, and growth motions. Drive execution excellence through effective prioritisation, operational rigor, and cross-functional collaboration.

Qualifications

Required Qualifications

Experience in technical delivery, sales and/or technical architecture, technical consulting, solution design and implementation, cloud solution delivery, customer success
Demonstrated Azure / Cloud + AI Platform (CAIP) expertise (L200+) and strong understanding of the CAIP business, including Azure solution plays, customer transformation journeys, cloud consumption motions, and the commercial drivers of Azure growth
Extensive direct people management experience, coaching and leading high-performing technical solution architects or sellers and lead customer transformation discussions
Commercial mindset with experience driving cloud revenue growth, pipeline acceleration and creation, forecasting, opportunity acceleration, or similar business growth metrics.
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field and experience in technical architecture, technical consulting, solution design and implementation, cloud solution delivery, customer success, and/or technical sales
OR Relevant certifications from Microsoft or relevant platforms and experience in technical architecture, technical consulting, solution design and implementation, cloud solution delivery, customer success, and/or technical sales

Preferred Qualifications

Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field and experience in technical architecture, cloud consulting, solution delivery, customer success, technical sales, or technology leadership.
Experience partnering with Sales, Customer Success, Partner, and executive stakeholders to drive territory planning, pipeline generation, strategic account execution, and regional business performance.
Demonstrated ability to lead geographically dispersed teams and operate an effective Rhythm of Business (RoB), including pipeline reviews, forecast management, and business planning.
AZ-104 and AZ-305 certification (or equivalent AWS/GCP cloud architecture certifications), or willingness to obtain certification within the first 3 months of employment.

Digital Cloud Solution Architecture M5 - The typical base pay range for this role across Ireland is € 80,000.00 - € 151,700.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

Digital Cloud Solution Architecture M5 - The typical base pay range for this role across United Kingdom is £ 79,700.00 - £ 133,900.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Digital Cloud Solution Architect Manager - UK and Ireland

Job Description