JOB DETAILS / ROLE PURPOSE

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

KEY RESPONSIBILITIES

Responding to queries regarding cover, claims, hospitalisation, complaints
Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

KEY REQUIREMENTS

Experience in a customer focused role , in a an administrative capacity
Previous experience in call centre environment would be beneficial
Experience working in pressurized environment with tight deadlines
Strong Knowledge of Microsoft Office ( Excel, Word)
Data Management: Key for handling large volumes of policy and customer data.
Applicants must be flexible to work within our rotating shift patterns
Valid EU work permit with the ability to work full time year round
Fluency in English and French

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

Care Advisor - French IGO

Job Description