Education

Knowledge of Trident, Trident Protect, OpenShift, OpenStack, LogicMonitor, WAN, SAN, and DR technologies.
Experience with Windows Server, Linux administration, VMware vSphere, Cisco UCS, FlexPod, Commvault, and related infrastructure technologies.
Ability to support cloud infrastructure, networking, virtualization, servers, and S3-compatible object storage.
Familiarity with AWS, Azure, or Google Cloud Platform.
Relevant NetApp or cloud certifications are an advantage.

8+ years of experience with NetApp storage administration and deployment (CDOT and 7-Mode).
Strong experience with performance troubleshooting, firmware/OS upgrades, cluster switches, SAN fabric switches, and NetApp management tools including OnCommand Unified Manager, Performance Manager, and ActiveIQ.
Deep understanding of CIFS, NFS, iSCSI, Fibre Channel, snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap, replication, security hardening, and performance tuning.
Experience with NetApp cloud and hybrid solutions such as Cloud Volumes ONTAP, StorageGrid, E-Series, Cloud Backup, data classification, and Amazon FSx for ONTAP.
Experience with storage backup, disaster recovery testing, and NetApp cluster deployments.

Job Requirements

Fluency English with excellent verbal and written communication skills.
Understanding of AI and Generative AI tools for operational efficiency, troubleshooting, and documentation.
Strong stakeholder management, customer-facing, and collaboration skills.
Ability to lead technical activities, provide customer training, and serve as an escalation resource.
Knowledge of ITIL processes, managed services, outsourcing, and cloud operations.
Proactive, team-oriented, and solution-focused mindset.